Common experiences and psychological difficulties during the pandemic: Insights from psychological support sessions

Due to identified mental health difficulties among populations worldwide, evidence-based mental health and psychosocial support interventions are recognized as a priority for the health response to the COVID-19 pandemic. The main aim of this study was to provide in-depth understanding of the common experiences and psychological difficulties among the people affected by COVID-19. The study included 32 persons (28 females), with the average age of 38.5 (SD 13.2), those with a confirmed or suspected COVID-19 diagnosis or those whose family or friends were infected with COVID-19, receiving online psychological support from December 2020 to June 2021. Protocols of the support sessions were analysed by relying on the principles of thematic analysis. The study results showed that anxiety, somatization, sadness over the loss of close ones and guilt were the most prominent psychological difficulties among the people seeking psychological help during the pandemic. The main factors which made coping with psychological difficulties more challenging include previous life circumstances, uncertainty and the lack of social support. The study enabled greater understanding of the common experiences and most prominent psychological difficulties, and provided evidence which can be used as a foundation for the creation of more focused psychological programs that could support people during the pandemic.