Methodology for a Model-based Traceability of Requirements from Complaints in Business Networks Using e-DeCoDe

The traceability of requirements is an enormous challenge for business networks (BN). To achieve a fast processing of customer complaints in BN, we present a methodology for a model-based traceability of requirements from com-plaints in BN using the e-DeCoDe approach. The methodology shows how the causes of errors in the product development of BN can be identified based on requirements from complaints. In addition, the methodology shows how the organization of the company is affected in the context of the product development and can contribute to finding solutions for the fulfilment of requirements. The development of such a model-based methodology holds a multitude of possibilities for finding the causes of errors and solutions, as well as the potential to automate the complaint process for the entire BN. This potential is currently not sufficiently exploited by companies because there is a lack of a consistent model-based methodology that considers the entire context of the BN with systems thinking. In order to face this problem, the developed methodology links two German Research Foundation projects for the first time through e-DeCoDe modeling.