From transaction to transformation: Organizational learning and knowledge creation experience within Informed Systems

This chapter explores an approach known as Informed Systems, which builds organizational learning conditions and knowledge creation experiences enabled by workplace communication systems and associated information practices. Antecedent thought associated with Informed Systems, which has its roots in relational information literacy, also integrates constructivist learning, systems thinking, and knowledge creation theories to advance ‘informed learning’, the experience of using information to learn, within constructed workplace ecosystems. Activated as action research and enacted through participatory co-design, this approach privileges collective inquiry to further learning relationships and informed learning experiences (i.e., advance both information and learning experiences simultaneously). Associated professional practices facilitated by both technology- and human-enabled workplace communication systems guide the experience of using information to learn. Such experiences are amplified by dialogue and reflection, to foster knowledge creation for ‘learning in action’. Central to the informed systems approach is nimble thought leadership and collaborative information-focused activities, customizable to changing local situations, that foster informed learning capacity in the contemporary workplace.