“你可以叫我苏珊!”在豪华服务中做性别课堂作业

V. Bernauer, Barbara Sieben, Axel Haunschild
{"title":"“你可以叫我苏珊!”在豪华服务中做性别课堂作业","authors":"V. Bernauer, Barbara Sieben, Axel Haunschild","doi":"10.1108/edi-10-2021-0272","DOIUrl":null,"url":null,"abstract":"PurposeWith a focus on service encounters in the luxury segment of hospitality and tourism, the authors analyse how inherent social class distinctions and status differences are (re-)produced and which role gender plays in this process of “doing class”.Design/methodology/approachThe authors combine concepts of class work and inequality regimes with a focus on intersections of class and gender. The empirical study is based on interviews in Germany with first-class flight attendants, five-star hotel employees, and luxury customers on how they perceive and legitimize luxury services, working conditions and status differences.FindingsThe authors identify perceptions and practices of status enhancement and status dissonance among luxury service workers, as well as gender practices and meanings such as specific feminized roles service workers take on. The authors also conceptualize these intersecting patterns of inequality reproduction as “gendered class work”.Originality/valueThe study broadens empirical accounts of labour relations in the service industries. The concept of organizational class work is extended towards worker–customer interactions. With the concept of gendered class work, the authors contribute to research on the intersectionality of class and gender and the reproduction of inequalities.","PeriodicalId":72949,"journal":{"name":"Equality, diversity and inclusion : an international journal","volume":"29 1","pages":""},"PeriodicalIF":0.0000,"publicationDate":"2022-06-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"“You can call me Susan!” Doing gendered class work in luxury service encounters\",\"authors\":\"V. Bernauer, Barbara Sieben, Axel Haunschild\",\"doi\":\"10.1108/edi-10-2021-0272\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"PurposeWith a focus on service encounters in the luxury segment of hospitality and tourism, the authors analyse how inherent social class distinctions and status differences are (re-)produced and which role gender plays in this process of “doing class”.Design/methodology/approachThe authors combine concepts of class work and inequality regimes with a focus on intersections of class and gender. The empirical study is based on interviews in Germany with first-class flight attendants, five-star hotel employees, and luxury customers on how they perceive and legitimize luxury services, working conditions and status differences.FindingsThe authors identify perceptions and practices of status enhancement and status dissonance among luxury service workers, as well as gender practices and meanings such as specific feminized roles service workers take on. The authors also conceptualize these intersecting patterns of inequality reproduction as “gendered class work”.Originality/valueThe study broadens empirical accounts of labour relations in the service industries. The concept of organizational class work is extended towards worker–customer interactions. With the concept of gendered class work, the authors contribute to research on the intersectionality of class and gender and the reproduction of inequalities.\",\"PeriodicalId\":72949,\"journal\":{\"name\":\"Equality, diversity and inclusion : an international journal\",\"volume\":\"29 1\",\"pages\":\"\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2022-06-03\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Equality, diversity and inclusion : an international journal\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1108/edi-10-2021-0272\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Equality, diversity and inclusion : an international journal","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1108/edi-10-2021-0272","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0

摘要

目的:以酒店和旅游业奢侈品领域的服务遭遇为重点,作者分析了固有的社会阶级差异和地位差异是如何(重新)产生的,以及性别在这一“做阶级”过程中扮演的角色。设计/方法论/方法作者将阶级工作和不平等制度的概念与阶级和性别的交叉点结合起来。实证研究基于对德国头等舱乘务员、五星级酒店员工和奢侈品客户的访谈,调查他们如何看待和合法化奢侈品服务、工作条件和地位差异。研究结果:作者确定了奢侈品服务工作者对地位提升和地位失调的认知和实践,以及性别实践和意义,如服务工作者所承担的特定女性化角色。作者还将这些不平等再生产的交叉模式概念化为“性别阶级工作”。独创性/价值该研究拓宽了服务业劳资关系的实证分析。组织类工作的概念扩展到工人-客户交互。在性别阶级工作的概念下,作者对阶级和性别的交叉性以及不平等的再生产进行了研究。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
查看原文
分享 分享
微信好友 朋友圈 QQ好友 复制链接
本刊更多论文
“You can call me Susan!” Doing gendered class work in luxury service encounters
PurposeWith a focus on service encounters in the luxury segment of hospitality and tourism, the authors analyse how inherent social class distinctions and status differences are (re-)produced and which role gender plays in this process of “doing class”.Design/methodology/approachThe authors combine concepts of class work and inequality regimes with a focus on intersections of class and gender. The empirical study is based on interviews in Germany with first-class flight attendants, five-star hotel employees, and luxury customers on how they perceive and legitimize luxury services, working conditions and status differences.FindingsThe authors identify perceptions and practices of status enhancement and status dissonance among luxury service workers, as well as gender practices and meanings such as specific feminized roles service workers take on. The authors also conceptualize these intersecting patterns of inequality reproduction as “gendered class work”.Originality/valueThe study broadens empirical accounts of labour relations in the service industries. The concept of organizational class work is extended towards worker–customer interactions. With the concept of gendered class work, the authors contribute to research on the intersectionality of class and gender and the reproduction of inequalities.
求助全文
通过发布文献求助,成功后即可免费获取论文全文。 去求助
来源期刊
自引率
0.00%
发文量
0
期刊最新文献
Who gets to choose: a global perspective on gender, work and choice in the post-pandemic workplace What is there to be happy about? The impact of race and resilience in the United States A key to recovery for working mothers? Psychological detachment and the roles of relaxation, mastery and control on boundary violations Investigating the gender pay gap in the Maltese financial and insurance sector: a macro and micro approach The effects of national and international tourism on income inequality: evidence from Asia-Pacific economies
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
现在去查看 取消
×
提示
确定
0
微信
客服QQ
Book学术公众号 扫码关注我们
反馈
×
意见反馈
请填写您的意见或建议
请填写您的手机或邮箱
已复制链接
已复制链接
快去分享给好友吧!
我知道了
×
扫码分享
扫码分享
Book学术官方微信
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术
文献互助 智能选刊 最新文献 互助须知 联系我们:info@booksci.cn
Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。
Copyright © 2023 Book学术 All rights reserved.
ghs 京公网安备 11010802042870号 京ICP备2023020795号-1