企业社会责任实践与底线效应的关系

Isaac Tandoh, Ayishetu Aovare
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摘要

该研究比较评估了加纳燃料和天然气行业企业社会责任与盈利能力之间的关系。采用描述性调查设计和定量方法,发现战略利益相关者参与创新与企业盈利能力或底线之间的关系,以及战略利益相关者参与导致企业底线的中介作用。提供了对库马西大都会、Asokore Mampong、Oforikrom和Ejisu市选定的燃料和天然气公司的战略利益相关者参与和底线的分析。采用李克特量表(Likert Scale)的5点封闭式、可自我管理的结构化问卷和研究人员指南来帮助参与者回答相关问题,以证实战略利益相关者参与方面的创新推动了选定公司的企业底线增长。使用了从Atkinson(2002)的定量数据分析类别中收集的分析数据的四个主要步骤,随后使用社会科学统计包对收集和编码的主要数据/信息进行分析,以保证所进行的各种调查的有效性和可靠性。采用Baron和Kenny(1986)的层次多元回归方法,分析研究创新对战略利益相关者参与与企业利润关系的中介作用。考虑到运营商和利益相关者的不同观点,该研究认为主要利益相关者参与燃料和天然气公司的选址和一般运营(O 'Riordan, 2017)。对客户的企业社会责任认知对组织形象总体上具有统计上显著的积极影响,这一发现强化了这样的建议:燃料和天然气部门的经理对参与战略利益相关者的创新方式特别感兴趣,因为它对公司底线的影响和涟漪效应,以改善业务绩效或诱导利润增加。
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Relationship Between Corporate Social Responsibility Practice and its Effects on the Botton Line
The study comparatively evaluates the relationship between Corporate Social Responsibility and Profitability in the fuel and gas sectors in Ghana. The descriptive survey design and quantitative methods was adopted to find a relationship between innovations in strategic stakeholder engagement with corporate profitability or bottom-line, with the mediating role of strategic stakeholder engagement leading to a firm’s bottom-line. An analysis of strategic stakeholder engagement and bottom-line of selected fuel and gas companies in the Kumasi Metropolitan, Asokore Mampong, Oforikrom and Ejisu Municipalities was provided.A five point closed ended Likert Scale self-administrable structured questionnaire and researcher guide to aid participants answer relevant questions was used to confirm that innovations in strategic stakeholder engagement fueled increases in corporate bottom-line of selected companies. The four major steps of analysing data collected from Atkinson’s (2002) categories of quantitative data analysis was used, following which the primary data/information gathered and coded was analysed using the Statistical Package for Social Sciences to guarantee validity and reliability of the various investigations conducted. The hierarchical multiple regression of the Baron and Kenny’s (1986) procedure was also adopted to analyse for study the mediating effect of innovation on the relationship between strategic stakeholder engagement and corporate bottom-line.The study opines the involvement of key stakeholder participation in the siting and general operations of fuel and gas companies given the divergent viewpoints of operators and stakeholders (O’Riordan, 2017). A discovery of a statistically significant positive influence of perceptions of CSR towards customers on an organization’s image in general intensifies the suggestion that mangers of fuel and gas sectors take special interest in innovative ways of engaging strategic stakeholders due to its influence and ripple mediating effect on corporate bottom-line to improve the performance of the business or induces increases in profit.
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