Evaluation of electronic readiness level: A case of financial institution

Electronic readiness is the ability to accept, use and apply information and communication technology in an organization. To effectively implement information and communication technologies, the first step is to measure the electronic readiness of companies and organizations to adopt these new technologies. In this research, the level of electronic readiness of Mellat Bank has been studied in Khorasan Razavi province in Iran, from the perspective of the employees in cities of Feyz Abad, Kashmar, Bajestan, Gonabad and Bazar and Central branches in Khorasan Razavi province. Electronic readiness levels of Bank Mellat have been evaluated in the following dimensions: Strategy readiness and IT policies, IT infrastructure readiness, management readiness, legal-juridical readiness, culture and human resource (personnel) readiness and Process readiness. This research is based on descriptive research design and applied purpose. The statistical population of the personnel includes people with sufficient and necessary information in the field of financial and banking activities regarding e-commerce issues and e-readiness, which was a total population of 74 people. 50 questionnaires consisting of 30 questions were distributed using non-probability convenience sampling method of which 42 questionnaires were accurate. The SPSS15 software was used for analysis. The results of the analysis showed that the level of electronic readiness of Mellat Bank in Khorasan Razavi province in the studied branches is significantly higher than the average theoretical score (3) (p <0.001) in total and its components. This demonstrates the level of electronic readiness of Mellat Bank in Khorasan Razavi is high (above average) from the perspective of the studied personnel. Also, there is no significant difference in the average score of the perspective of personnel based on gender, age, years of service, level of education, field of study and organizational position concerning the level of electronic readiness in Mellat Bank in Khorasan Razavi.