{"title":"数字化与精益客户体验管理:成功因素与条件、陷阱与失败","authors":"Christos G. Chatzopoulos, Marcel Weber","doi":"10.24867/IJIEM-2021-2-278","DOIUrl":null,"url":null,"abstract":"","PeriodicalId":45245,"journal":{"name":"Industrial Engineering and Management Systems","volume":"131 1","pages":"73-85"},"PeriodicalIF":0.6000,"publicationDate":"2021-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"4","resultStr":"{\"title\":\"Digitization and Lean Customer Experience Management: success factors and conditions, pitfalls and failures\",\"authors\":\"Christos G. Chatzopoulos, Marcel Weber\",\"doi\":\"10.24867/IJIEM-2021-2-278\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"\",\"PeriodicalId\":45245,\"journal\":{\"name\":\"Industrial Engineering and Management Systems\",\"volume\":\"131 1\",\"pages\":\"73-85\"},\"PeriodicalIF\":0.6000,\"publicationDate\":\"2021-06-30\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"4\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Industrial Engineering and Management Systems\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.24867/IJIEM-2021-2-278\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q4\",\"JCRName\":\"ENGINEERING, INDUSTRIAL\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Industrial Engineering and Management Systems","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.24867/IJIEM-2021-2-278","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q4","JCRName":"ENGINEERING, INDUSTRIAL","Score":null,"Total":0}
期刊介绍:
Industrial Engineering and Management Systems (IEMS) covers all areas of industrial engineering and management sciences including but not limited to, applied statistics & data mining, business & information systems, computational intelligence & optimization, environment & energy, ergonomics & human factors, logistics & transportation, manufacturing systems, planning & scheduling, quality & reliability, supply chain management & inventory systems.