在马来西亚吉隆坡的街头小吃烹饪和餐饮体验的游客满足

Massyittah Binti Omar, Z. Jaafar, S. Shariff, S. N. Sulong
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引用次数: 0

摘要

目的:烹饪以及用餐体验和游客满意度是组织研究人员和旅游业研究的两个有争议的基本主题领域,以了解游客对重访意图的决定。这项研究的重点是游客对马来西亚街头小吃烹饪和用餐体验的满意度。利用关系过程,本研究还探讨了满意游客的意愿,以及对体验的两个关键属性:烹饪体验和用餐体验。了解这种重要的关系对于餐饮服务经营者达到游客满意的预期水平至关重要。方法:回归分析表明,烹饪体验比就餐体验更重要,这对游客的整体满意度有显著影响。研究结果:总体而言,本研究假设的发现表明,烹饪经验确实具有最高的标准化β系数值(β=)。292, p< 0.05),并且与用餐体验相比,被确定为对游客满意度最积极的影响(β=。158年,p < . 05)。同时,就餐体验对重访意愿的正向影响最大,标准化β系数值(ß=)最高。628, p< 0.05)和烹饪经验的标准化β系数值略低(ß=)。181, p< 0.05)基于结果,所有的假设都被接受和支持。启示:本研究为旅游满意度和重访意愿的研究增加了一个新的维度,特别是在旅游产业领域。
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Street Food Culinary and Dining Experience on Tourist Gratification in Kuala Lumpur Malaysia
Objective: Culinary as well as dining experience and tourist gratification are debatably the two basic subject areas that organizational researchers and tourism industry looks into in order to appreciate tourist decision towards revisit intention. This study focused on tourists’ gratification with their street food culinary as well as dining experience in Malaysia.  Using a relationship process, this study also explores satisfied tourists’ willingness and for each of the two key attributes of experiences: culinary experience and dining experience.  Understanding this important relationship is vital for foodservice operators in reaching the desired level of tourist gratification.  Methodology: Regression analysis indicated that culinary experience is more important than dining experience which significantly determined tourists’ overall gratification.  Findings: Overall, the finding of the hypotheses in this research showed that culinary experience does have the highest standardized beta coefficient value (β=.292, p<.05) and had been determined as the most positive effect to tourists’ gratification as compared to dining experience (β=.158, p<.05). Meanwhile, dining experience has the most positive effect to revisit intention with highest standardized beta coefficient value (ß=.628, p<.05) and culinary experience have a slightly lower standardized beta coefficient value (ß=.181, p<.05) Based on the results, all hypotheses were accepted and supported by the findings. Implications: This research therefore adds a new dimension to tourist gratification and revisit intention, especially in the area of tourism industry.
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