Information and Communication Technology Management for Sustainable Youth Employability in Underserved Society: Technology Use for Skills Development of Youths

The provision of information and communication technology (ICT) infrastructure is not eminent in many societies due to a lack of digital access and poverty. Therefore, there should be ICT provision in underserved communities to bridge digital literacy and contribute to human and indigenous knowledge development. This paper aims to investigate how ICT access can impact youth employability in underserved townships. The quantitative method was used for the data collection process, using a structured questionnaire to draft both close-ended and open-ended questions. These were drafted into Google forms and distributed on social media platforms. While the sustainable livelihood theory was used to guide the study. Results derived from this study depict the inherent environmental factors that hinder youth access to ICTs. This study recommends policymakers can implement measures to provide sufficient ICT development initiatives to support youths living in underserved communities.