影响菲律宾游客再游意愿的因素:目的地形象、游客体验、感知价值和游客满意度的作用与影响

Angelo Libre, Aldaba Manalo, Grida Saktian Laksito
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引用次数: 5

摘要

菲律宾是一个以农业为基础的旅游国家,每年有数百万游客前来参观。然而,大多数第一次来菲律宾的游客都有一个疑问,为什么很少有人决定再来菲律宾旅游。本研究旨在确定目的地的形象,游客的经验如何通过价值接收和满意度的游客在菲律宾旅游目的地的意愿的影响。使用的研究方法是定量的,抽样技术采用非概率抽样,获得287名受访者的样本,使用的分析工具是路径分析,假设使用SEM AMOS和SPSS分析工具进行显著性检验。本研究结果表明,直接测试旅游体验变量会影响菲律宾旅游目的地的重访意愿,然后直接测试感知价值变量对菲律宾旅游目的地的游客满意度有显著影响,那么游客满意度可以中介游客体验与重访意愿之间的关系。
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Factors Influencing Philippines Tourist’ Revisit Intention: The Role and Effect of Destination Image, Tourist Experience, Perceived Value, and Tourist Satisfaction
The Philippines is an agrarian-based tourism country, millions of tourists come to visit every year. However, most of the first-time visitors leave the question of why so few people decide to return for a tour of the Philippines' tourist destinations. This study aims to determine how the influence of the image of the destination, the experience of tourists on the intention to revisit through the value received and the satisfaction of tourists at tourist destinations in the Philippines. The research method used is quantitative, the sampling technique uses non-probability sampling and a sample of 287 respondents is obtained, the analytical tool used is Path Analysis and the hypothesis uses a significance test using SEM AMOS and SPSS analysis tools. The results of this study indicate that direct testing of the tourist experience variable affects revisit intention in tourist destinations in Philippines, then for direct testing the perceived value variable has a significant effect on tourist satisfaction at tourist destinations in the Philippines, then tourist satisfaction is able to mediate the relationship between tourist experience and revisit intention.
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