讲市场细分的语言:新闻工作者如何描述他们组织的目标受众

S. Edgerly, Kjerstin Thorson
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引用次数: 0

摘要

新闻机构更加重视了解他们的受众,以此作为促进互动和创造收入的途径。根据一项针对美国新闻机构工作人员的全国性调查,我们研究了新闻工作者如何描述他们机构的目标受众。将定量内容分析与开放式调查回答的定性专题分析相结合,我们发现,大多数美国新闻工作者使用人口统计学或心理学的某种组合来描述他们工作的受众——与早期关于记者如何理解受众的研究相比,这代表了对市场细分语言的大量吸收。然而,这种营销式的复杂是有代价的:新闻工作者对目标受众的描述是由财务需求塑造的,强调白人、老年人、高社会经济地位的群体。这些发现在新闻业缺乏多样性的条件下进行了讨论,表明这个问题也延伸到新闻媒体组织的想象目标受众。
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Speaking the language of market segmentation: How newsworkers describe their organization’s target audience
News organizations are placing a greater emphasis on knowing their audience as a route to facilitate engagement and generate revenue. Drawing on a national survey of individuals working for U.S. news organizations, we examine how newsworkers describe their organization’s target audience. Combining quantitative content analysis with a qualitative thematic analysis of open-ended survey responses, we find that the majority of U.S. newsworkers use some combination of demographics or psychographics to describe the audience for their work—representing a substantial uptake of marketing segmentation language compared to earlier research on how journalists understand their audiences. However, that marketing-like sophistication comes with a cost: Newsworkers' target audience descriptions are shaped by financial imperatives, emphasizing white, older, high socioeconomic status groups. These findings are discussed in terms of the journalism industry’s lack of diversity, suggesting that this issue also extends to the imagined target audiences of news media organizations.
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