根据您的数据更改您的服务策略

Q3 Social Sciences Journal of Interlibrary Loan, Document Delivery and Electronic Reserve Pub Date : 2018-05-27 DOI:10.1080/1072303X.2018.1531100

Zheng Ye (Lan) Yang

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引用次数: 0

摘要

摘要:美国德州农工大学图书馆推出的免费“Get it for me”服务深受师生欢迎。然而，我们注意到很多物品在收到后没有被提取。在2016年春季学期，对于每一件没有被提货的物品，我们都会给客户发邮件询问他们为什么没有来提货。基于这些数据，我们在2016年夏季学期修改了服务政策。因此，我们看到，从那时起，未拾起率有所下降。本文解释了我们用来实现这种改进结果的方法。

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Change your Service Policies Based on your Data

Abstract Texas A&M University (TAMU) Libraries' free “Get it for me” service is popular and appreciated by its students and faculty alike. Nevertheless, we noticed many items were not picked up after receipt. In the spring semester of 2016, for each item not picked up, we emailed our customers to ask why they did not come to pick up their requests. Based on the data, we made service policy changes in the summer semester of 2016. As a result we saw a decrease in not picked up rate since. This paper explains the methods we used to achieve this improved results.

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来源期刊

Journal of Interlibrary Loan, Document Delivery and Electronic Reserve Social Sciences-Library and Information Sciences

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期刊介绍： The peer reviewed Journal of Interlibrary Loan, Document Delivery & Electronic Reserve is the only North American journal devoted to interlibrary loan, document delivery, and electronic reserve librarianship. While other journals in reference services and academic librarianship occasionally publish articles on interlibrary loan or electronic reserve, this unique journal publishes over half of all articles on these topics. These important articles are a mix of practice and theory. Retitled from the Journal of Interlibrary Loan, Document Delivery & Information Supply to reflect the expansion of its focus to include electronic reserve, the Journal of Interlibrary Loan, Document Delivery & Electronic Reserve marks a clear direction to make the journal even more useful to all libraries.