Grado de satisfacción de los usuarios de los cuidados ofrecidos en Fisioterapia, según los estudios realizados en Portugal mediante el Cuestionario de atención al usuario: análisis de contenido

Introduction

The carried through studies about satisfaction are an important indicator in the Physical Therapy area and the usuaries are the key to proceed to an evaluation of the satisfaction about the given care in Physical Therapy.

Methodology

The present study’s goal is to verify the usuaries satisfaction level regarding the given care in Physical Therapy, in the carried through studies in Portugal, that used the Questionário de Audição ao Utente and to verify if, in the authors opinion, this instrument is adequate to the Portuguese reality. It was possible to congregate 17 studies, which make a reference to 23 institutions. The first part of the study is of a methodological nature and it refers to the construction and validation of measuring instruments (content analysis grail and questionnaire). The second part refers to the ascertainment of the described points in the goals using measuring instruments, this being of a non-experimental descriptive nature of the content analysis. And finally, construction of a version of QAU. The data treatment is content analysis and descriptive statistics.

Results

In the overall, the results indicate that the usuaries find themselves satisfied with the given cares in Physical Therapy, meeting with the total quality patterns

Conclusions

Through the result analysis it’s possible to conclude that the usuaries find themselves satisfied with the given cares in Physical Therapy.