Organization Development and Performance: The Impact of ISO 9001:2015, ISO 14001:2015 and OHSAS 18001 Interventions on Product Quality in Manufacturing Organizations of Pakistan

Product quality is a major business dilemma in Pakistan. Organizations are dependent on Organization Development (OD) interventions to help them enhance their product quality to sustain in the global market. OD is a systematic organizational change process. The models of OD are helpful in designing state-of-the-art production systems to achieve the quality defined by customers. The current mixed methods explanatory sequential research study has tested a mediated model and investigated the impact of three structural OD interventions (ISO 9001:2015, ISO 14001:2015 & OHSAS 18001) on the product quality. Quantitative data from 146 manufacturing units, collected through a questionnaire, and qualitative data from five management systems experts are merged. Quantitative and qualitative findings show the positive and significant impact of ISO 9001:2015 on the product quality. The quantitative findings show the positive impacts of ISO 14001:2015 and OHSAS 18001 on the product quality. However, the qualitative findings reject any positive contribution of ISO 14001:2015 and OHSAS 18001 in product quality. The findings further revealed that the Integrated Management System (IMS), top management commitment and an effective monitoring system are essential strategies to make the systems more effective and efficient. The paper also discusses the compliant role of high performance corporate culture during the OD change process. The results have implications for corporate managers and management representatives