Empowering freight transportation through Logistics 4.0: a maturity model for value creation

Abstract Logistics 4.0 is a recognised lever for improving efficiency, effectiveness and sustainability in logistics processes. Of these, the increasingly complex area of transport plays a key role in companies, as it directly impacts costs and service level. This paper investigates how Logistics 4.0 affects the design and configuration of the transportation process, so that companies can exploit the related benefits and create value. Using a systematic literature review, this study provides a framework for Logistics 4.0 in transportation, which includes the process dimensions to be taken into account when designing such a process. A maturity model complements the framework, which presents the configuration options for each process dimension in an evolutionary path from low to high implementation level. This paper is original in that it takes a novel process perspective, crucial for supporting the implementation of Logistics 4.0 in transportation, and discusses the associated opportunities for companies.