网络环境下的用户情感营销研究

Junjie Zhao, Pingshui Wang, Peigang Liu
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引用次数: 0

摘要

情感营销与“以产品为中心”向“以用户为中心”的营销趋势是一致的。在过去,市场营销更关注产品的功能。现在,它是基于用户的情感和人文关怀来实现营销目的的。有数据显示,80%以上的购买行为是基于感性的情绪而非理性的逻辑,多数购买行为是由情绪引发的。用户在不同的情绪下对营销信息的反应也不同。无论在积极状态还是消极状态下,女性顾客的情绪反应程度都强于男性顾客。如果你能感觉到用户是处于积极还是消极的情绪状态,那么再考虑是否推广,否则效果甚微。
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Research on User Emotion Marketing in Internet Environment
Emotional marketing is consistent with the trend of "product-centered" to "user-centered" marketing. In the past, marketing was more concerned about the function of products. Now, it is based on users’ emotions and humanistic care to achieve marketing purposes. According to data, more than 80% of purchases are based on emotional emotions rather than rational logic, and most purchases are triggered by emotions. Users also have different reactions to marketing information under different emotions. The emotional response degree of female customers is stronger than that of male customers in both positive and negative states. If you can sense whether the user is in a positive or negative emotional state, then consider whether to promote or not, otherwise little effect.
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