{"title":"对等视图:图书馆对等迎宾服务的学生雇员和学生用户视图","authors":"L. Wood, Stephanie Alexander, Andrew R Carlos","doi":"10.1080/15228959.2021.1943104","DOIUrl":null,"url":null,"abstract":"Abstract The purpose of this study is to investigate the impact of implementing a peer greeter service point on increasing library use and decreasing library anxiety at a busy academic library. Researchers analyzed service point interaction data and conducted focus groups with both library student employees and students from the general student population in order to understand the impact of the peer greeter service point.","PeriodicalId":35381,"journal":{"name":"Public Services Quarterly","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2022-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":"{\"title\":\"Peer-spectives: student employee and student user views of a library peer greeter service\",\"authors\":\"L. Wood, Stephanie Alexander, Andrew R Carlos\",\"doi\":\"10.1080/15228959.2021.1943104\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Abstract The purpose of this study is to investigate the impact of implementing a peer greeter service point on increasing library use and decreasing library anxiety at a busy academic library. Researchers analyzed service point interaction data and conducted focus groups with both library student employees and students from the general student population in order to understand the impact of the peer greeter service point.\",\"PeriodicalId\":35381,\"journal\":{\"name\":\"Public Services Quarterly\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2022-04-03\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"1\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Public Services Quarterly\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1080/15228959.2021.1943104\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q3\",\"JCRName\":\"Social Sciences\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Public Services Quarterly","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/15228959.2021.1943104","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"Social Sciences","Score":null,"Total":0}
Peer-spectives: student employee and student user views of a library peer greeter service
Abstract The purpose of this study is to investigate the impact of implementing a peer greeter service point on increasing library use and decreasing library anxiety at a busy academic library. Researchers analyzed service point interaction data and conducted focus groups with both library student employees and students from the general student population in order to understand the impact of the peer greeter service point.
期刊介绍：
Public Services Quarterly covers a broad spectrum of public service issues in academic libraries, presenting practical strategies for implementing new initiatives and research-based insights into effective practices. The journal publishes research-based and theoretical articles as well as case studies that advance the understanding of public services, including reference and research assistance, information literacy instruction, access and delivery services, and other services to patrons. Articles may examine creative ways to use technology to assist students and faculty. Practice-based articles should be thoroughly grounded in the literature and should situate the work done in one library into the larger context of the situation.
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