中亚齐省Lut Tawar保健中心服务质量对门诊病人满意度的影响分析

Asriwati Amirah, Mappeaty Nyorong, Wahyu Fatrah Nananda
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摘要

本研究的目的是找出哪些方面是相关的服务质量,在Lut塔瓦尔卫生中心的满意度门诊病人在亚齐省中部。本研究采用横断面研究设计。本研究的总体为7507人,随机抽样的样本为99人。数据收集方法分为一手数据和二次数据。使用的数据分析是二元逻辑回归检验。结果表明,身体状况有一个sig-p值为0.004 < 0.05,可靠性sig-p 0.004 < 0.005, sig-p保证0.030 < 0.05,这意味着它有一个与医疗服务的质量,而响应的质量卫生服务没有关系,因为它有一个sig-p值为0.173 > 0.05和关注的质量卫生服务没有关系,因为它有一个sig-p值为0.893 > 0.05。与服务质量相关的最主要变量为身体状况变量p = 0.004 <0.05。本研究的结论是:身体状况、可靠性、保障对社区卫生中心服务质量有显著影响,而响应性和关怀性变量对社区卫生中心服务质量无显著影响。
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Analysis of Lut Tawar Health Center Service Quality on Outpatient Patient Satisfaction in Central Aceh Regency
The purpose of this study was to find out what aspects were related to the quality of service at the Lut Tawar Health Center to the Satisfaction of Outpatients in Central Aceh Regency. The research design used in this study was Cross Sectional. The population in this study was 7,507 people and the samples taken by accidental sampling were 99 people. Data collection methods are primary data and secondary data. Analysis of the data used is a binary logistic regression test. The results showed that the physical condition had a sig-p value of 0.004 < 0.05, reliability sig-p 0.004 < 0.005, and a sig-p guarantee of 0.030 < 0.05, which means that it has a relationship with the quality of health services, while responsiveness has no relationship to the quality of health services because it has a sig-p value of 0.173 > 0.05 and concern has no relationship to the quality of health services because it has a sig-p value of 0.893 > 0.05. The most dominant aspect related to service quality is the variable of physical condition p = 0.004 <0.05. The conclusion in this study is that there is a relationship between physical condition, reliability, and assurance on the quality of Community Health Center (puskesmas) services, while the responsiveness and caring variables have no relationship to the quality of puskesmas services.
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