工作中的人际关系紧张:与医院员工健康相关的一个新的倦怠方面

Chiara Consiglio
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引用次数: 36

摘要

人际关系紧张最近被提出作为与工作关系中的脱离反应相对应的倦怠相关的一个新维度(Borgogni, Consiglio, Alessandri, &;Schaufeli, 2012)。本研究在资源保护模型的框架内,调查了人际关系紧张(以及疲惫和愤世嫉俗)在医院工作人员情绪失调和健康症状之间的潜在中介作用。对347名医院专业人员(56%的护士、16%的医生和28%的其他工作人员)的结构方程建模显示,人际关系紧张与情绪失调和健康症状密切相关,情绪失调通过人际关系紧张和疲劳间接与健康症状相关,但不通过愤世嫉俗。
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Interpersonal strain at work: A new burnout facet relevant for the health of hospital staff

Interpersonal strain was recently proposed as a new dimension related to burnout corresponding to the disengagement reaction in work relationships (Borgogni, Consiglio, Alessandri, & Schaufeli, 2012). The study, framed within the Conservation of Resources Model, investigates the potential mediating role of interpersonal strain (along with exhaustion and cynicism) between emotional dissonance and health symptoms among hospital staff. Structural equation modeling on 347 hospital professionals (56% nurses, 16% physicians and 28% other staff) revealed that interpersonal strain is strongly associated with emotional dissonance and health symptoms and that emotional dissonance is indirectly associated with health symptoms through interpersonal strain and exhaustion, but not through cynicism.

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