Mapping knowledge management research in hospitality: a bibliometric analysis

ABSTRACT The purpose of this study is to map knowledge management (KM) research in the field of hospitality and to develop an agenda for future research. This research has adopted a two-stage methodological approach that includes bibliometric analysis and systematic literature review. First, a bibliometric analysis was performed, which included citation and co-citation analyses, and then a systematic literature review was conducted. The findings revealed that KM research has not made sufficient progress and that there are still many research gaps. Finally, potential research questions have been developed for future research. Considering that the use of KM in the context of hospitality has become increasingly important in recent years, this paper is expected to contribute to the literature and practitioners.