André M. Carvalho, P. Sampaio, E. Rebentisch, H. McManus, J. Carvalho, P. Saraiva
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Operational excellence, organizational culture, and agility: bridging the gap between quality and adaptability
Operational Excellence (OpEx) is understood by the quest to continuously improve performance. While used by organizations worldwide, the capacity of OpEx programmes to make organizations successful in unstable business environments has been challenged. This article aims to answer the research question of what the nature of the relationship between OpEx and Organizational Agility truly is. The authors have previously proposed a theoretical framework supporting the link between Operational Excellence, Organizational Culture, and Organizational Agility. While built on a strong conceptual background, this framework lacked empirical validation. Following the conclusion of ten industrial case studies, this article provides a summary of the key findings obtained in each case and integrates them into an updated conceptual model. As key findings, this study shows how Operational Excellence enablers and cultural orientation have an important role in the development and scaling up of Organizational Agility capabilities, highlighting how different contexts may influence these dynamics. This article offers a better understanding of the balance needed to maintain high operational performance levels while dealing with change. It connects and upholds the importance of Organizational Agility and of the cultural paradigm in the management of Quality in technical and technological organizations.
期刊介绍:
Total Quality Management & Business Excellence is an international journal which sets out to stimulate thought and research in all aspects of total quality management and to provide a natural forum for discussion and dissemination of research results. The journal is designed to encourage interest in all matters relating to total quality management and is intended to appeal to both the academic and professional community working in this area. Total Quality Management & Business Excellence is the culture of an organization committed to customer satisfaction through continuous improvement. This culture varies both from one country to another and between different industries, but has certain essential principles which can be implemented to secure greater market share, increased profits and reduced costs. The journal provides up-to-date research, consultancy work and case studies right across the whole field including quality culture, quality strategy, quality systems, tools and techniques of total quality management and the implementation in both the manufacturing and service sectors. No topics relating to total quality management are excluded from consideration in order to develop business excellence.