An Empirical Study of the Impact of Data Splitting Decisions on the Performance of AIOps Solutions

AIOps (Artificial Intelligence for IT Operations) leverages machine learning models to help practitioners handle the massive data produced during the operations of large-scale systems. However, due to the nature of the operation data, AIOps modeling faces several data splitting-related challenges, such as imbalanced data, data leakage, and concept drift. In this work, we study the data leakage and concept drift challenges in the context of AIOps and evaluate the impact of different modeling decisions on such challenges. Specifically, we perform a case study on two commonly studied AIOps applications: (1) predicting job failures based on trace data from a large-scale cluster environment and (2) predicting disk failures based on disk monitoring data from a large-scale cloud storage environment. First, we observe that the data leakage issue exists in AIOps solutions. Using a time-based splitting of training and validation datasets can significantly reduce such data leakage, making it more appropriate than using a random splitting in the AIOps context. Second, we show that AIOps solutions suffer from concept drift. Periodically updating AIOps models can help mitigate the impact of such concept drift, while the performance benefit and the modeling cost of increasing the update frequency depend largely on the application data and the used models. Our findings encourage future studies and practices on developing AIOps solutions to pay attention to their data-splitting decisions to handle the data leakage and concept drift challenges.