我只是在开玩笑!(?)贬损性幽默在组织中包容/排斥的交际构成中的作用

Daniel Wolfgruber
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摘要

本文的目的是通过牺牲少数民族和/或历史上处于不利地位的群体的成员的幽默行为来研究组织包容和/或排斥的交际构成。设计/方法/方法对奥地利和德国的84名员工进行了半结构化访谈,以处理他们在工作中的多样性和包容性(D&I)方面的经验,并分两个步骤进行了分析。首先,进行主题语篇分析以构建内容,并确定相关的主题和轶事以供进一步分析。其次,腹语分析试图识别这些轶事中身体上不存在但存在的声音。调查结果显示,笑话和俏皮话主要针对的是明显的外国血统的同事。分析进一步确定了三个主题,表明贬低性幽默可以同时加强跨阶层的包容/排斥,并在团队内部建立界限——但方式不同。研究结果还表明,最重要的是,偏见“参与”了这类事件,在大多数情况下,这种集体被用来增加笑话的“权威”。独创性/价值本研究首次从交际组织构成(CCO)的视角来研究D&I语境下的幽默,有助于从包容和排斥的角度来研究幽默交际的构成特征。此外,这是第一个在实证幽默研究中利用已有的理论驱动的包容-排斥概念进行分析的研究之一。
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I'm only joking!(?) the role of disparaging humor in the communicative constitution of inclusion/exclusion in organizations
PurposeThe purpose of this article is to investigate the communicative constitution of organizational inclusion and/or exclusion through humorous acts at the expense of members of minorities and/or historically disadvantaged groups.Design/methodology/approachSemistructured interviews with 84 employees in Austria and Germany dealing with their experiences regarding diversity and inclusion (D&I) at work were conducted and analyzed in two steps. First, a thematic text analysis was performed to structure the content and identify relevant themes and anecdotes for further analysis. Second, a ventriloquial analysis sought to identify the physically absent yet present voices in these anecdotes.FindingsThe interviews revealed that jokes and quips mostly target colleagues of observable foreign origin. The analysis further identified three themes that show that disparaging humor can simultaneously reinforce inclusion/exclusion across hierarchies and create boundaries within teams – but in different ways. The findings also indicate that above all prejudices “participate” in such events and that in most cases the collective is invoked to increase the joke's “authority”.Originality/valueThis research is the first one that investigates humor in the context of D&I through a communicative constitution of organization (CCO) lens, which facilitates studying the constitutive character of humorous communication in terms of inclusion and exclusion. Moreover, this is one of the first empirical humor studies to draw on established theory-driven concepts of inclusion-exclusion in its analysis.
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