2019冠状病毒病大流行期间供应链的质量保证:关于合格评定机构组织弹性的经验证据

IF 3.6 4区 管理学 Q2 MANAGEMENT Total Quality Management & Business Excellence Pub Date : 2022-06-08 DOI:10.1080/14783363.2022.2078189
Mona Mirtsch, C. Koch, Parsa Asna Ashari, K. Blind, Pavel Castka
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引用次数: 4

摘要

全球供应链依赖于其产品、流程和设施的合规性和安全性。这些重要的服务(通常称为“质量保证”或“合格评定”服务)由合格评定机构(cab)提供。本实证研究探讨了COVID-19大流行对cab的影响,以及它们如何应对由此带来的挑战。数据是通过对德国所有认证的cab进行在线调查收集的,共收到555份有效回复。从恢复力的角度来看,我们发现,cab受到大流行造成的中断的严重打击,尽管程度不同,部分原因在于它们的服务类型、规模和服务部门。此外,我们发现应急计划不能直接缓冲订单下降(作为大流行经济影响的主要指标),而是通过帮助cab更快地做出反应来间接缓解订单下降,从而减轻其订单下降。然而,我们的研究结果表明,如果应急计划阻碍了对危机的灵活反应,也会产生不利影响。我们的研究结果有助于管理者和政策制定者从2019冠状病毒病大流行中吸取教训,提高合格评定部门和质量保证部门在未来发生危机时的复原力。
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Quality assurance in supply chains during the COVID-19 pandemic: empirical evidence on organisational resilience of conformity assessment bodies
Global supply chains rely on the compliance and safety of their products, processes, and facilities. These vital services (often referred to as ‘quality assurance’ or ‘conformity assessment’ services) are provided by Conformity Assessment Bodies (CABs). This empirical study explores the impact of the COVID-19 pandemic on CABs as well as their response to the resulting challenges. Data was gathered through an online survey among all accredited CABs in Germany, which resulted in 555 valid responses. Taking a resilience perspective, we reveal that CABs were hit hard by the disruptions caused by the pandemic, albeit to different degrees, in part due to their type of services, size, and sectors served. Furthermore, we find that contingency plans do not directly cushion order declines (as the main indicator of the economic impact of the pandemic) but rather indirectly through helping CABs respond more quickly, which in turn mitigates their order declines. However, our results show that contingency plans can also have adverse effects if they hinder flexible reaction to the crisis. The findings of our study help managers and policymakers learn from the COVID-19 pandemic and improve the resilience of the conformity assessment sector and quality assurance in the event of future crises.
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来源期刊
CiteScore
8.90
自引率
12.80%
发文量
52
期刊介绍: Total Quality Management & Business Excellence is an international journal which sets out to stimulate thought and research in all aspects of total quality management and to provide a natural forum for discussion and dissemination of research results. The journal is designed to encourage interest in all matters relating to total quality management and is intended to appeal to both the academic and professional community working in this area. Total Quality Management & Business Excellence is the culture of an organization committed to customer satisfaction through continuous improvement. This culture varies both from one country to another and between different industries, but has certain essential principles which can be implemented to secure greater market share, increased profits and reduced costs. The journal provides up-to-date research, consultancy work and case studies right across the whole field including quality culture, quality strategy, quality systems, tools and techniques of total quality management and the implementation in both the manufacturing and service sectors. No topics relating to total quality management are excluded from consideration in order to develop business excellence.
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