IMPACT OF HUMAN RESOURCES TRAININGS AND KNOWLEDGE SHARING IN TRAVEL AGENCIES

The main purpose of this paper is to identify the impact of training and development on service sector. In the methodology of this paper we used the quantitative and qualitative method conducted with respondents in travel agencies.  The questionnaire was structured with types of training and training needs for service sector employees, the research refers the level of trainings that are conducted in the travel agencies. Introduction of the information technology and different application programmes has increased the need of trainings of travel agency workers. The simple random technique is used to collect data from targeted travel agencies. The T test and correlation matrix is used to see the impact of training to employee’s performance.  As a strategic activity, the training is related to the mission of the travel agency and its long-term objectives and is a major contributor to the development of skilled, flexible and dedicated employees while providing training in combination with other human resource management functions.  In businesses that are in service sector that have experience in their field professional consultants - people who have the necessary skills and knowledge to implement the training, are responsible for staff training. However, in terms of transferring practical knowledge, managers are much more efficient. Their practical experience and skills, knowledge of their company, network of business contacts, and personal knowledge of the human resources of their organization make them qualified than the professional trainers, responsible for human resources.Training can be developed on the job and of the job depending on the organisation needs and employees skills, while communication skills are usually needed in travel agencies this is one together with use of software packages are  the most important trainings that were identified in our research.