INOVAÇÃO NA CADEIA REVERSA DE RESÍDUOS ELETROELETRÔNICOS: UM ESTUDO SOBRE OS SISTEMAS DE INFORMAÇÃO E AS TECNOLOGIAS DE RASTREAMENTO

This study analyzes the contribution of information systems and tracking technologies to the reverse logistics of electronic and electrical waste chains. The research was a case study in the Brazilian context, incorporating the electronics supply chain. The results show that reverse logistics do not use the technologies and systems implemented in direct logistics. Although tracking technologies can make disassembly and recycling more efficient, the possibility of increased costs remains, and does not contribute to increased sales and profitability. Furthermore, resistance by the representatives of the electronics sector to adhere to the sectoral agreement— established by the National Solid Waste Policy (PNRS) in 2010 but signed only at the end of 2019—contributed to companies postponing investments in information systems and technologies tracking in Brazil.