移动应用改变旅游体验的影响

IF 0.7 Q4 HOSPITALITY, LEISURE, SPORT & TOURISM European Journal of Tourism Hospitality and Recreation Pub Date : 2021-12-01 DOI:10.2478/ejthr-2021-0011
S. Dias, V. Afonso
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引用次数: 6

摘要

摘要本研究旨在探讨科技对游客体验的影响。本研究分析了新技术对新旅游消费者行为的影响,移动技术在旅游行业中的重要性,以及移动旅游在旅游体验变化中的现象。它还研究了这些变化对旅游中移动应用程序使用的溢出效应,试图了解它们对旅游体验的影响。通过对110名使用应用程序的葡萄牙游客的调查,对移动应用程序开发公司的管理人员的两次采访,以及对四个案例研究的分析,定量和定性分析支持了这项调查。主要结论是,智能手机和移动旅游应用程序可以极大地改变游客的体验。游客认为,智能手机推动了活动和情感体验的变化,特别是在社交应用程序中,使他们能够与朋友和家人保持联系,并提高了安全水平。
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Impact of Mobile Applications in Changing the Tourist Experience
Abstract This exploratory study investigates the impact of technology on the tourist experience. This research analyzed the effect of new technologies on the behaviour of new tourism consumers, the importance of mobile technology in the tourism industry, and the phenomenon of mobile tourism in the change of the tourism experience. It also studied the spillover effect that these changes have had on the use of mobile applications in tourism, trying to understand their impact on the tourism experience. A quantitative and qualitative analysis supported this investigation through a survey of 110 Portuguese tourists using applications and two interviews with administrators of mobile application development companies, and, finally, through the analysis of four case studies. The main conclusion is that smartphones and mobile travel applications can substantially alter the tourist experience. Tourists assume that smartphones have motivated changes in the activities and emotions experienced, especially in social applications that allow them to maintain contact with their friends and families and increase security levels.
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来源期刊
European Journal of Tourism Hospitality and Recreation
European Journal of Tourism Hospitality and Recreation HOSPITALITY, LEISURE, SPORT & TOURISM-
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