{"title":"信息技术外包的复杂性与矛盾性探析:一个集合理论的视角","authors":"Quang Neo Bui , Ezekiel Leo , Olayele Adelakun","doi":"10.1016/j.jsis.2019.07.001","DOIUrl":null,"url":null,"abstract":"<div><p><span><span>Effectively managing Information Technology outsourcing (ITO) requires integration of conceptually distinct and sometimes contradicting factors. For instance, ITO “best practices” for cost reduction can inhibit a firm’s innovativeness. To address these challenges, we build on governance and capability perspectives and employ a set-theoretic approach to examine ITO practices in 27 firms. Our </span>exploratory study reveals four distinct ITO configurations, of which three lead to positive outcomes and one leads to negated-outcomes. Detailed contracts appear to be a </span><em>necessary</em><span> condition for cost reduction but can also be an impediment to strategic innovation; and firms can consider a “best-of-breed” strategy to overcome this tension. Our findings call for more attention to both transaction-based and portfolio-based governance to enable flexibility for innovation while retaining rigor and risk mitigation for cost reduction.</span></p></div>","PeriodicalId":50037,"journal":{"name":"Journal of Strategic Information Systems","volume":null,"pages":null},"PeriodicalIF":8.7000,"publicationDate":"2019-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/j.jsis.2019.07.001","citationCount":"17","resultStr":"{\"title\":\"Exploring complexity and contradiction in information technology outsourcing: A set-theoretical approach\",\"authors\":\"Quang Neo Bui , Ezekiel Leo , Olayele Adelakun\",\"doi\":\"10.1016/j.jsis.2019.07.001\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<div><p><span><span>Effectively managing Information Technology outsourcing (ITO) requires integration of conceptually distinct and sometimes contradicting factors. For instance, ITO “best practices” for cost reduction can inhibit a firm’s innovativeness. To address these challenges, we build on governance and capability perspectives and employ a set-theoretic approach to examine ITO practices in 27 firms. Our </span>exploratory study reveals four distinct ITO configurations, of which three lead to positive outcomes and one leads to negated-outcomes. Detailed contracts appear to be a </span><em>necessary</em><span> condition for cost reduction but can also be an impediment to strategic innovation; and firms can consider a “best-of-breed” strategy to overcome this tension. Our findings call for more attention to both transaction-based and portfolio-based governance to enable flexibility for innovation while retaining rigor and risk mitigation for cost reduction.</span></p></div>\",\"PeriodicalId\":50037,\"journal\":{\"name\":\"Journal of Strategic Information Systems\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":8.7000,\"publicationDate\":\"2019-09-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"https://sci-hub-pdf.com/10.1016/j.jsis.2019.07.001\",\"citationCount\":\"17\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Journal of Strategic Information Systems\",\"FirstCategoryId\":\"91\",\"ListUrlMain\":\"https://www.sciencedirect.com/science/article/pii/S0963868718303330\",\"RegionNum\":2,\"RegionCategory\":\"管理学\",\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q1\",\"JCRName\":\"COMPUTER SCIENCE, INFORMATION SYSTEMS\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Strategic Information Systems","FirstCategoryId":"91","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S0963868718303330","RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"COMPUTER SCIENCE, INFORMATION SYSTEMS","Score":null,"Total":0}
Exploring complexity and contradiction in information technology outsourcing: A set-theoretical approach
Effectively managing Information Technology outsourcing (ITO) requires integration of conceptually distinct and sometimes contradicting factors. For instance, ITO “best practices” for cost reduction can inhibit a firm’s innovativeness. To address these challenges, we build on governance and capability perspectives and employ a set-theoretic approach to examine ITO practices in 27 firms. Our exploratory study reveals four distinct ITO configurations, of which three lead to positive outcomes and one leads to negated-outcomes. Detailed contracts appear to be a necessary condition for cost reduction but can also be an impediment to strategic innovation; and firms can consider a “best-of-breed” strategy to overcome this tension. Our findings call for more attention to both transaction-based and portfolio-based governance to enable flexibility for innovation while retaining rigor and risk mitigation for cost reduction.
期刊介绍:
The Journal of Strategic Information Systems focuses on the strategic management, business and organizational issues associated with the introduction and utilization of information systems, and considers these issues in a global context. The emphasis is on the incorporation of IT into organizations'' strategic thinking, strategy alignment, organizational arrangements and management of change issues.