Interview Bot for Improving Human Resource Management

Abstract

This study aims to explore the feasibility of implementing a chatbot for an interview process. The development of chatbots evolved rapidly to efficiently collect information in numerous fields, including customer service, health care, and etc. However, there was limited discussion of how chatbots are used to conduct an interview process autonomously. A human-driven interview also has some major limitations, e.g., it may only be conducted on a small-scale and is susceptible to bias. Hence, this study provides the design of a chatbot to conduct an interview, as well as processing the interview result by using Artificial Intelligence (AI) or machine learning. We have identified the difference between the typical chatbot communication method and the interview bot. This finding can be an opportunity to make a new interview bot or improve the implementation of a chatbot. In the end, we also discuss the challenges and benefits of the development of an interview bot.