Public Sector Responsiveness in the Strategic Environment Change

Abstract

Due to the Covid-19 outbreak, Indonesian government assign its civil servants from the high transmission rate area to work from home. Consequently, the bureaucracy sector needs to encourage the utilization of information technology. However, with the new digital environment, other challenges need to be solved by Indonesian public sector, for instance, the lack of digital competency among civil servants, manual working arrangement and inadequate infrastructure to support the digital environment. Therefore, this study wants to answer the question about what the Indonesian public sector should do to manage the internal governance affair to show their responsiveness in answering the strategic environment change. The study aims to give the holistic picture of the problem faced by the public sector in strategic environment change due to Covid-19 pandemic which force them to apply digitalization in the day-to-day business. Moreover, in this study, researcher provide the solution on how the bureaucracy sector should respond to the utilization of digital environment through competencies developments, new working arrangements and infrastructure improvement. Descriptive qualitative method is conducted in this study to generate research result. Data are collected and analyzed using desk study review of various literature, news, government legislation, report and a direct observation of Indonesian civil servants' daily tasks. As a result, the study found that the public sector's effort in response to the internal governance rapid change is not enough. Therefore, the Indonesian government need to change some of the regulations related to working hours, key performance indicator, and performance assessment that supporting digital environment. Keywords—competencies development, digital environment, digital competency, working arrangement, public sector