The Improvement of E-administration in Indonesia : An Analysis Based on U Theory and Quintuple Helix

Abstract

—E-administration in Indonesia has an important role in public service deliveries. It is more efficient, effective, transparent and accountable by using e-administration. However, lack of infrastructure, leaders commitment in an integrated way in all areas in Indonesia, human resource e-literacy and bureaucratic and working culture are still occurred in Indonesia. This research uses qualitative method and descriptive analysis approach. Data and information are from literature review and interview some informants. By using theory u that consists of sensing, presencing, and co creating then e-administration implementation in Indonesia can be improved.