Examination the effects of organizational innovation and knowledge management strategy in information technology companies in R&D departments on service quality and product innovation

Fatma Sonmez Cakir, Ozan Kalaycioglu, Zafer Adiguzel
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引用次数: 1

Abstract

PurposeThe purpose of the article is to examine the concepts of knowledge management strategies, innovation and service quality in information technology companies that have research and development (R&D) departments in the technoparks of research universities.Design/methodology/approachThe research was carried out in information technology companies with R&D departments in the technoparks of universities. Due to the “innovation” focus of the research, 302 engineers were selected by random sampling from engineers working in information technology companies in technoparks, and the prepared scale was sent to them via e-mail. In total, 302 units of data were subjected to path analysis and mediation effect analysis using the SmartPLS program.FindingsIn the research, it is supported by hypotheses that both knowledge management strategies and organizational innovation have a positive effect on the success of service quality and product innovation in information technology companies with R&D departments. At the same time, it can be explained as a result of analysis that innovation capability has both an independent and an intermediary variable effect.Research limitations/implicationsConsidering the limitations of the research, it is not correct to generalize the results of the analysis because the research was conducted only in information technology companies located in technoparks, and the data were collected from engineers working in these companies. For this reason, it is recommended that similar studies that are planned to be conducted in the future should do their research by taking this situation into account. At the same time, it is recommended to carry out future studies in different sectors and to bring the results obtained to the literature by comparing them.Practical implicationsThe importance of information is increasing in technology-oriented companies where competition is increasing. Companies that cannot go beyond imitation or offer similar products and/or services cannot compete with their competitors in a competitive environment. The fact that companies can be successful in a competitive environment is supported by hypotheses as a result of the analysis that they need to develop organizational innovation and knowledge, as well as develop innovation capability at the same time.Originality/valueThe research is an original study in terms of examining the R&D departments of information technology companies operating in the technoparks of universities. Innovation and knowledge management strategies are examined within the scope of the research model by collecting data from information technology companies with R&D departments.
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考察信息技术公司研发部门的组织创新和知识管理策略对服务质量和产品创新的影响
目的研究在研究型大学科技园设有研发部门的信息技术公司的知识管理战略、创新和服务质量的概念。设计/方法/方法研究是在大学科技园区设有研发部门的信息技术公司进行的。由于研究的重点是“创新”,我们从科技园信息技术公司的工程师中随机抽取302名工程师,并将编制好的量表通过电子邮件发送给他们。总共有302个单位的数据进行路径分析和中介效应分析使用SmartPLS程序。研究发现,在设有研发部门的信息技术公司中,知识管理策略和组织创新对服务质量和产品创新的成功均有正向影响。同时,分析结果可以解释创新能力既具有独立变量效应,又具有中介变量效应。考虑到研究的局限性,概括分析的结果是不正确的,因为研究仅在位于科技园的信息技术公司中进行,并且数据是从这些公司的工程师那里收集的。因此,建议今后计划进行的类似研究应考虑到这一情况。同时,建议在未来开展不同领域的研究,并将所获得的结果与文献进行比较。在竞争日益激烈的技术型公司中,信息的重要性日益增加。不能超越模仿或提供类似产品和/或服务的公司无法在竞争环境中与竞争对手竞争。企业能够在竞争环境中取得成功的事实得到了假设的支持,因为分析结果表明,企业需要发展组织创新和知识,同时也需要发展创新能力。原创性/价值本研究对在高校科技园运营的信息技术公司的研发部门进行了考察,是一项原创性研究。通过从拥有研发部门的信息技术公司收集数据,在研究模型的范围内检查创新和知识管理策略。
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