Decision Constructing as Conceptualisation of Service Innovation

Abstract

The importance of innovation in development of new services can hardly be overestimated. While studying new challenges our services-based society brings today, we start the research from identifying the main concepts and processes related to service innovation and from presenting the state of the art corresponding to these interdependent phenomena. We identify the limitations of the current works and propose our approach for innovation in services thanks to collaborative decision constructing. We demonstrate how decision constructing can be supported by the processes of knowledge actionalising and briefly describe its methodology. We then introduce the CPS, a collaborative platform for service innovation that is developed according to our approach. Practical implementation of this research is furthermore discussed and a scope of ongoing and future works is presented.