Context-aware systems provide proactive services for users based on environment contexts. However, most of the existing frameworks were introduced for special applications or technology without flexible support for different domain applications. This paper proposes context-aware systems, and addresses the important issues of system customization, evolutionary context rules, interaction mechanism and context-usage patterns. Customization allows effectively configuring and managing its functional modules to fit domain applications with minimum configuration. Context rules are constantly extracted and evolved by accommodating new data to evolutionary mining. Interaction mechanism focuses on the mutual effects between systems and context world, making system response more immediately and accurately. Context-usage patterns explicitly define the typical context-usage ways in the systems. Therefore, the system proposed is adaptive to apply different context domains with scalability and reusability to provide more intelligent, personalized and proactive services to users.
{"title":"Building Customizable Context-aware Systems","authors":"Lian Yu, Zengguang Wang, Yu Huang, Songlin Chen","doi":"10.1109/IJCSS.2011.57","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.57","url":null,"abstract":"Context-aware systems provide proactive services for users based on environment contexts. However, most of the existing frameworks were introduced for special applications or technology without flexible support for different domain applications. This paper proposes context-aware systems, and addresses the important issues of system customization, evolutionary context rules, interaction mechanism and context-usage patterns. Customization allows effectively configuring and managing its functional modules to fit domain applications with minimum configuration. Context rules are constantly extracted and evolved by accommodating new data to evolutionary mining. Interaction mechanism focuses on the mutual effects between systems and context world, making system response more immediately and accurately. Context-usage patterns explicitly define the typical context-usage ways in the systems. Therefore, the system proposed is adaptive to apply different context domains with scalability and reusability to provide more intelligent, personalized and proactive services to users.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129943550","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ching-Hu Lu, Yuan-Ling Chiao, Yi-Shin Deng, Pei-Ling Liu
The cost of healthcare accounts for considerable proportion of GDP in most of countries worldwide. This research intends to develop a cloud-enabled framework that facilitates both wellness data (PWD) collection and continuous management via social engagement. First, we first propose lifestyle sensing technologies to "sense" both humans and environment via interconnected sensor networks. Next, the employed sensing technology can "sense" the connection among people so that we utilize the connection status as an important clue to provide timely and attentive services to engage interactions via the power of social networks. More specifically, the goal of the framework is to help people manage daily wellness proactively and facilitate wellness management via human interactions.
{"title":"A Sense of Connection: Towards a Personal Wellness Management Ready Society","authors":"Ching-Hu Lu, Yuan-Ling Chiao, Yi-Shin Deng, Pei-Ling Liu","doi":"10.1109/IJCSS.2011.9","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.9","url":null,"abstract":"The cost of healthcare accounts for considerable proportion of GDP in most of countries worldwide. This research intends to develop a cloud-enabled framework that facilitates both wellness data (PWD) collection and continuous management via social engagement. First, we first propose lifestyle sensing technologies to \"sense\" both humans and environment via interconnected sensor networks. Next, the employed sensing technology can \"sense\" the connection among people so that we utilize the connection status as an important clue to provide timely and attentive services to engage interactions via the power of social networks. More specifically, the goal of the framework is to help people manage daily wellness proactively and facilitate wellness management via human interactions.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"105 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124702208","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In recent years, service innovation has become a main topic of the researches on service science since the perspective on the success of service is highly in accordance with user satisfaction to service rather than the functional performance of service. Although various theoretical models of system engineering are increasingly adopted in service practices, they are in common lack of implementing proof of service. To solve this problem, we refer to several contemporary system engineering processes as well as an emerging human-centered design approach called Living Lab, and thus present a novel Service Engineering Architecture (SEA) enabling proof of concept, proof of system, and proof of service. The proposed SEA provides a formulated framework beneficial to not only innovating human-centered service systems but also indicating a valuable research direction of Service Science, Management and Engineering.
{"title":"Formulate Service Innovation in Accordance with a Living-Lab Based Service Engineering Architecture","authors":"Yu-Tso Chen","doi":"10.1109/IJCSS.2011.61","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.61","url":null,"abstract":"In recent years, service innovation has become a main topic of the researches on service science since the perspective on the success of service is highly in accordance with user satisfaction to service rather than the functional performance of service. Although various theoretical models of system engineering are increasingly adopted in service practices, they are in common lack of implementing proof of service. To solve this problem, we refer to several contemporary system engineering processes as well as an emerging human-centered design approach called Living Lab, and thus present a novel Service Engineering Architecture (SEA) enabling proof of concept, proof of system, and proof of service. The proposed SEA provides a formulated framework beneficial to not only innovating human-centered service systems but also indicating a valuable research direction of Service Science, Management and Engineering.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126877519","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Value is considered as the ultimate goal of a good service, and whether and to what degree the expected value could be delivered to customers and providers depends on capacities and quality of various functional service elements in service system. Different elements have different contributions to the value production. Due to the limit of available service components to construct the service system, it is necessary to measure the priority of each service element in service models so that those elements with higher value-oriented priorities (VOP) should be implemented by concrete service components earlier and with higher capability during the service system development. This paper presents a quantitative evaluation method of VOP. Basic definition and measurement of service value are firstly introduced, and then VOP is put forward following three types of particular priorities called sensitivity points, tradeoff points and key points. Their characteristics and evaluation principles are presented in details, and the process of the quantitative evaluation method is put forward subsequently. To complement the above discussion, a case study from ocean transportation service is applied for demonstration.
{"title":"The Quantitative Evaluation on the Value-Oriented Priority of Service Elements","authors":"Chao Ma, Xiaofei Xu, Zhongjie Wang","doi":"10.1109/IJCSS.2011.58","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.58","url":null,"abstract":"Value is considered as the ultimate goal of a good service, and whether and to what degree the expected value could be delivered to customers and providers depends on capacities and quality of various functional service elements in service system. Different elements have different contributions to the value production. Due to the limit of available service components to construct the service system, it is necessary to measure the priority of each service element in service models so that those elements with higher value-oriented priorities (VOP) should be implemented by concrete service components earlier and with higher capability during the service system development. This paper presents a quantitative evaluation method of VOP. Basic definition and measurement of service value are firstly introduced, and then VOP is put forward following three types of particular priorities called sensitivity points, tradeoff points and key points. Their characteristics and evaluation principles are presented in details, and the process of the quantitative evaluation method is put forward subsequently. To complement the above discussion, a case study from ocean transportation service is applied for demonstration.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131269861","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The importance of innovation in development of new services can hardly be overestimated. While studying new challenges our services-based society brings today, we start the research from identifying the main concepts and processes related to service innovation and from presenting the state of the art corresponding to these interdependent phenomena. We identify the limitations of the current works and propose our approach for innovation in services thanks to collaborative decision constructing. We demonstrate how decision constructing can be supported by the processes of knowledge actionalising and briefly describe its methodology. We then introduce the CPS, a collaborative platform for service innovation that is developed according to our approach. Practical implementation of this research is furthermore discussed and a scope of ongoing and future works is presented.
{"title":"Decision Constructing as Conceptualisation of Service Innovation","authors":"M. Léonard, A. Yurchyshyna","doi":"10.1109/IJCSS.2011.15","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.15","url":null,"abstract":"The importance of innovation in development of new services can hardly be overestimated. While studying new challenges our services-based society brings today, we start the research from identifying the main concepts and processes related to service innovation and from presenting the state of the art corresponding to these interdependent phenomena. We identify the limitations of the current works and propose our approach for innovation in services thanks to collaborative decision constructing. We demonstrate how decision constructing can be supported by the processes of knowledge actionalising and briefly describe its methodology. We then introduce the CPS, a collaborative platform for service innovation that is developed according to our approach. Practical implementation of this research is furthermore discussed and a scope of ongoing and future works is presented.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"42 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114428902","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
In this paper, the concept of an interdisciplinary research, including Network Topology and Innovation Diffusion Theory, is presented to reveal the impacts of social network structures on marketing strategies. This paper represents another explanation for Virtual Reality Integration (VRI), that is, as the ¡§randomness¡¨ of a social network increases, more individual (consumers) in this social network will accept the information delivered from the "further" individuals (even strangers) and thus adopt or purchase the products/services. Therefore, by integrating social network marketing, physical logistics/storefront can attract more consumers' attentions.
{"title":"Reconsidering the Marketing Strategies over Social Network - On the Perspective of Network Topology","authors":"Jin-Gu Pan, Yu-Fan Lin","doi":"10.1109/IJCSS.2011.37","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.37","url":null,"abstract":"In this paper, the concept of an interdisciplinary research, including Network Topology and Innovation Diffusion Theory, is presented to reveal the impacts of social network structures on marketing strategies. This paper represents another explanation for Virtual Reality Integration (VRI), that is, as the ¡§randomness¡¨ of a social network increases, more individual (consumers) in this social network will accept the information delivered from the \"further\" individuals (even strangers) and thus adopt or purchase the products/services. Therefore, by integrating social network marketing, physical logistics/storefront can attract more consumers' attentions.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114630875","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Cloud Computing and The Internet of Things are the two hot points in the Internet field. The application of the two new technologies is in hot discussion and research, but quite less on the field of agriculture and forestry. Thus, in this paper, we analyze the study and application of Cloud Computing and The Internet of Things on agriculture and forestry. Then we put forward an idea that making a combination of the two techniques and analyze the feasibility, applications and future prospect of the combination.
{"title":"The Application of Cloud Computing and the Internet of Things in Agriculture and Forestry","authors":"Yifan Bo, Haiyan Wang","doi":"10.1109/IJCSS.2011.40","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.40","url":null,"abstract":"Cloud Computing and The Internet of Things are the two hot points in the Internet field. The application of the two new technologies is in hot discussion and research, but quite less on the field of agriculture and forestry. Thus, in this paper, we analyze the study and application of Cloud Computing and The Internet of Things on agriculture and forestry. Then we put forward an idea that making a combination of the two techniques and analyze the feasibility, applications and future prospect of the combination.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"196 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122057404","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Service composition (SC) is currently one of the most popular research topics in service computing domain. Given a specific functional and non-functional requirements on a specific service, a composition algorithm selects a set of service components from an existing repository and composes them together as a total solution to fulfill the requirement. There have been fruitful achievements, e.g., template-based composition, planning-based composition, automated/semi-automated/manual composition, etc. However, along with BIRIS becomes a dominate form of modern service systems, a series of new appearing features bring great challenges to traditional SC researches, e.g., (1) from one single requirement to temporally sequential requirements, (2) the available services from abundant to limited, (3) from orchestration-oriented composition solution to choreography-oriented ones, (4) from specified requirements to ambiguous and personalized ones, (5) from the objective of maximizing customer satisfaction to ensuring the benefits of customers and providers together, etc. This paper analyzes these challenges elaborately and presents a classification framework which includes 4 dimensions and 13 sub-dimensions. Several typical SC issues in BIRIS scenario are identified under the framework.
{"title":"A Classification Framework of Service Composition Issues in BIRIS Scenario","authors":"Dian-Hui Chu, Zhongjie Wang, Xiaofei Xu","doi":"10.1109/IJCSS.2011.43","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.43","url":null,"abstract":"Service composition (SC) is currently one of the most popular research topics in service computing domain. Given a specific functional and non-functional requirements on a specific service, a composition algorithm selects a set of service components from an existing repository and composes them together as a total solution to fulfill the requirement. There have been fruitful achievements, e.g., template-based composition, planning-based composition, automated/semi-automated/manual composition, etc. However, along with BIRIS becomes a dominate form of modern service systems, a series of new appearing features bring great challenges to traditional SC researches, e.g., (1) from one single requirement to temporally sequential requirements, (2) the available services from abundant to limited, (3) from orchestration-oriented composition solution to choreography-oriented ones, (4) from specified requirements to ambiguous and personalized ones, (5) from the objective of maximizing customer satisfaction to ensuring the benefits of customers and providers together, etc. This paper analyzes these challenges elaborately and presents a classification framework which includes 4 dimensions and 13 sub-dimensions. Several typical SC issues in BIRIS scenario are identified under the framework.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129687241","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Service design is an important issue in service innovation. Service concept was mistakenly discussed in a way like service design in several recent papers. However, service concept is only a narrow description of service design. After literature review, this study presents a new framework for service design as a means and end tool for modeling, designing, and developing the new services. Hot spring industry in Taiwan has been developed for a long time, and the revenue derived from the hot spring industry in 2008 was NT 63 billion. Due to its great contribution to Taiwan economy, design of hot spring service is an important issue for academia, industry and government. Today, aside from accommodation, hot spring service has been diversified to include SPA, food, cosmetics and health services, etc. Given the increasing service diversification, it is necessary to develop a knowledge system for the hot spring service design. This paper tries to structure a framework on hot spring service design, and the main research questions include: 1. What are the important dimensions and components of hot spring service design? 2. What are the priorities of the components in each dimension of service design? This paper applies analytic hierarchy process method and utilizes judgments made by experienced managers of the hot spring industry to evaluate hot spring service design. Our results indicate the priorities of service design components by experienced managers. We also discuss the difference between our finding and real practice of service design and the managerial implications for hot spring industry.
{"title":"The Service Design Strategy of Hot Spring Industry in Taiwan","authors":"Y. Chen, Chih-Ming Hsu","doi":"10.1109/IJCSS.2011.64","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.64","url":null,"abstract":"Service design is an important issue in service innovation. Service concept was mistakenly discussed in a way like service design in several recent papers. However, service concept is only a narrow description of service design. After literature review, this study presents a new framework for service design as a means and end tool for modeling, designing, and developing the new services. Hot spring industry in Taiwan has been developed for a long time, and the revenue derived from the hot spring industry in 2008 was NT 63 billion. Due to its great contribution to Taiwan economy, design of hot spring service is an important issue for academia, industry and government. Today, aside from accommodation, hot spring service has been diversified to include SPA, food, cosmetics and health services, etc. Given the increasing service diversification, it is necessary to develop a knowledge system for the hot spring service design. This paper tries to structure a framework on hot spring service design, and the main research questions include: 1. What are the important dimensions and components of hot spring service design? 2. What are the priorities of the components in each dimension of service design? This paper applies analytic hierarchy process method and utilizes judgments made by experienced managers of the hot spring industry to evaluate hot spring service design. Our results indicate the priorities of service design components by experienced managers. We also discuss the difference between our finding and real practice of service design and the managerial implications for hot spring industry.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"275 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129650713","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Tourism has a significant impact on both employment and the economy in many countries. This work develops a region tourism ecosystem model to simulate the importance of service cooperation among SMEs. And a novel technology called CoopeVision based on service-dominant logic (SDL) is also proposed to facilitate cooperation among SMEs to increase sustainability. In the foundation of CoopeVision technology, a platform which further integrates destination image theory, metaphor theory, and color theory is designed for SMEs to provide additional unique and attractive services to increase sustainability. We also evidence the positive effects of the adoption of the CoopeVision technology in regional tourism development through the system dynamic simulations.
{"title":"Regional Tourism Service Ecosystem Development: A Co-Creation and Imagery Based Approach","authors":"Pei-Hung Hsieh, S. Yuan","doi":"10.1109/IJCSS.2011.60","DOIUrl":"https://doi.org/10.1109/IJCSS.2011.60","url":null,"abstract":"Tourism has a significant impact on both employment and the economy in many countries. This work develops a region tourism ecosystem model to simulate the importance of service cooperation among SMEs. And a novel technology called CoopeVision based on service-dominant logic (SDL) is also proposed to facilitate cooperation among SMEs to increase sustainability. In the foundation of CoopeVision technology, a platform which further integrates destination image theory, metaphor theory, and color theory is designed for SMEs to provide additional unique and attractive services to increase sustainability. We also evidence the positive effects of the adoption of the CoopeVision technology in regional tourism development through the system dynamic simulations.","PeriodicalId":251415,"journal":{"name":"2011 International Joint Conference on Service Sciences","volume":"76 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127416580","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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