Experience Formalized as a Service for Geographical and Temporal Remote Collaboration

Abstract

Many technological solutions, especially in the fields of computer science and software engineering, are poorly supported by empirical evidences of their effectiveness and by the experience of acquiring the application in different industrial contexts. The lack of empirical evidences makes managers less confident in applying technological solutions proposed by the research community. Moreover, the lack of experience in the acquisition of technological solutions in different industrial contexts makes acquisition of the technological solution highly risky. These two issues represent a barrier to the diffusion of innovative technological solutions. This paper presents a Knowledge Management System (KMS), called PROMETHEUS, which consists of a platform that manages the Knowledge Experience Base (KEB), which collects Knowledge Experience Packages (KEP). The KMS thus formed supports the formalization and packaging of knowledge and experience of producers and innovation transferors encouraging gradual elicitation of tacit information of bearers of knowledge to facilitate the transfer. The KMS enables the cooperative production and evolution of KEP between different authors and users.