Research on Government Knowledge Service in China: Under the Background of Dealing with Network Opinion Crisis

Jing Zhou, Fuji Chen
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Abstract

To resolve problems of knowledge resources sharing and utilization during network public opinion crisis management in Chinese government, based on requirements analysis, knowledge service procedure were introduced and the framework of knowledge service for government were constructed for government decision maker to easily get knowledge. The study can provide some inspiration for how to improve government's Knowledge Service.
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中国政府知识服务研究——以应对网络舆论危机为背景
为解决我国政府网络舆情危机管理中知识资源共享与利用的问题,在需求分析的基础上,引入知识服务流程,构建政府知识服务框架,使政府决策者能够方便地获取知识。本研究可为如何提高政府的知识服务水平提供一些启示。
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