{"title":"A new Taxonomy for the Quality of Telephone Services Based on Spoken Dialogue Systems","authors":"S. Möller","doi":"10.3115/1118121.1118140","DOIUrl":null,"url":null,"abstract":"This document proposes a new taxonomy for describing the quality of services which are based on spoken dialogue systems (SDSs), and operated via a telephone interface. It is used to classify instrumentally or expert-derived dialogue and system measures, as well as quality features perceived by the user of the service. A comparison is drawn to the quality of human-to-human telephone services, and implications for the development of evaluation frameworks such as PARADISE are discussed.","PeriodicalId":426429,"journal":{"name":"SIGDIAL Workshop","volume":"1 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2002-07-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"36","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"SIGDIAL Workshop","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.3115/1118121.1118140","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 36
Abstract
This document proposes a new taxonomy for describing the quality of services which are based on spoken dialogue systems (SDSs), and operated via a telephone interface. It is used to classify instrumentally or expert-derived dialogue and system measures, as well as quality features perceived by the user of the service. A comparison is drawn to the quality of human-to-human telephone services, and implications for the development of evaluation frameworks such as PARADISE are discussed.
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