Software maintenance in complying with IT governance: A report from the field

Abstract

In the 2000–2009 decade, most medium and large-size computer-using organizations incurred major cost increases in complying with IT governance. Field observation indicates that information systems maintenance, appropriately selected and done, can yield a net benefit mitigating the growth in compliance costs. This report identifies and briefly describes more than a dozen usage situations of software maintenance that appear to be the most relevant for reducing the rising cost of compliance with IT governance.