Chatbot as Islamic Finance Expert (CaIFE): When Finance Meets Artificial Intelligence

Proceedings of the 2020 4th International Symposium on Computer Science and Intelligent Control Pub Date : 2020-11-17 DOI:10.1145/3440084.3441213

Shahnawaz Khan, M. Rabbani

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引用次数: 22

Abstract

Artificial intelligence (AI) is the key technology in the new disruptive technological innovation and industrial transformation. AI has very wide application in finance and banking. The financial institutions not only answer the queries of the customers, but they should also clarify the complaints the customer face and provide the solution. For this purpose, many banks and financial institutions are using Chatbot to provide solution to customer complaints and queries. Chatbots are very efficient in providing solution to customers queries and are available 24 hours to give solution to customer's complaints. Finally, we propose an artificial Intelligence based interactive Chatbot called 'Chatbot as Islamic Finance Expert' (CaIFE). Our interactive Chatbot CaIFE receives automatic robot support related to Islamic finance and banking by having users communicate with a robot having knowledge accumulated by machine learning. It answers any query related to Islamic finance and banking on real time basis. It then presents a case study of CaIFE and explains its characteristics and limitations.

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聊天机器人成为伊斯兰金融专家(cafe):当金融遇到人工智能

人工智能(AI)是新一轮颠覆性技术创新和产业转型的关键技术。人工智能在金融和银行业有着非常广泛的应用。金融机构不仅要回答客户的疑问，还要澄清客户面临的投诉并提供解决方案。为此，许多银行和金融机构都在使用聊天机器人来解决客户的投诉和查询。聊天机器人在为客户提供查询解决方案方面非常有效，并且24小时为客户的投诉提供解决方案。最后，我们提出了一种基于人工智能的交互式聊天机器人，称为“伊斯兰金融专家聊天机器人”(cafe)。我们的交互式聊天机器人cafe通过用户与具有机器学习积累的知识的机器人进行交流，获得与伊斯兰金融和银行相关的自动机器人支持。它可以实时回答与伊斯兰金融和银行有关的任何查询。然后介绍了cafe的一个案例，并解释了它的特点和局限性。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Proceedings of the 2020 4th International Symposium on Computer Science and Intelligent Control

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