{"title":"Process factors in service delivery: What employee effort means to customers","authors":"Lois A. Mohr, M. J. Bitner","doi":"10.1016/S1067-5671(95)04020-X","DOIUrl":null,"url":null,"abstract":"","PeriodicalId":271047,"journal":{"name":"Advances in Services Marketing and Management","volume":"296 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"42","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Advances in Services Marketing and Management","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1016/S1067-5671(95)04020-X","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
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