Proposal of Logistics Service Evaluation Framework from the Perspective of Service Purchase

Abstract

In this study, we analyze the logistics service process for the improvement of win-win cooperation and competitiveness of the logistics industry ecosystem., and based on this, we propose an evaluation framework that can entrust the final logistics service. In the process of providing logistics services, an LLP may enter into a consignment contract with a partner (supplier) to perform a part of the logistics service. Therefore, this study proposes a method to analyze the various functions provided from the perspective of the process, rather than the industry classification based on the framework act on logistics policies. In addition, from the perspective of service purchase and supply, we propose an evaluation framework that can be referred to in the creation of a business ecosystem and strategic nurturing of the logistics industry. To this end, AHP analysis was performed through expert inverview to derive evaluation priorities in four aspects: the importance of the business, profit of the LLP, profit of the partner(supplier), and resilience.