A study on performance of three levels quality management system and the satisfaction of implementing construction quality of public construction in Taiwan

Abstract

It has been nearly a decade for the quality management of construction applied by Public construction in the country, the virtue or vice for implementation quality of public construction is one of the important indicators for national economic development and overall construction, the impact on the quality of national life is very deep. This study mainly aggregated the evolution of ISO 9000 quality control system, the difference between the practice of implementing management of construction quality by many countries and three-level quality control of our country, it is induced by the national power in our country and develop our three-level quality control system and audit mechanism based on IOS system to develop three-level quality control system and implement the works by legislation, our study also explored its enhancement and relevance with engineering quality of public construction that are intervened by such system and national power. And focuses on the analysis and discussion of customer satisfaction from the building construction quality of public construction delivery method. First of all, five factor facets that could impact satisfaction were established, from which, 37 evaluation factors of quality satisfaction of construction engineering are created. Besides, the construction engineers are taken as target of this study, 210 questionnaires were issued by a survey project, and 188 effective questionnaires were collected, and they had been arranged the satisfaction degree of implementation of each construction process of engineering project of public construction. Finally, the average t test is applied to verify hypothesis. The result shows that five facets would affect the satisfaction of owner according to the analysis of this study, and the implementation quality of construction engineering of domestic public construction failed to achieve the expectation of owner, the items are: "Completes the work on times, "Immediate treatment for deviation and complains during work", "Engineering personnel are capable to complete work-loading in peak time" "Fluent contact and communication channel", "Excellent implementation experience and skills.