THEORETICAL MODELLING OF THE MARITIME BUSINESS’ RESILIENCE ENHANCEMENT POSSIBILITIES IN A VOLATILE, UNCERTAIN, COMPLEX AND AMBIGUOUS ENVIRONMENT

Abstract

The purpose of this paper is to investigate how maritime business companies can develop the resilience and achieve business excellence in a highly volatile, uncertain, complex, and ambiguous (VUCA) environment. Within the literature about business resilience for achieving business excellence in maritime industry there is a lack of understanding of the impact of today’s high VUCA environment. A contemporary business concept, business excellence in VUCA (BEVUCA), will be analysed by considering the overall VUCA influence on the business resilience as well as Agile leadership methodology influences business excellence. The research consists of theoretical model creation that helps to identify general maritime business resilience factors and critical success factors to enhance the resilience and to manage business excellence under a high VUCA business environment in maritime business. The results of this theoretical approach will be applied in the empirical research on maritime business resilience.