Consultive sales system with a communication robot

Abstract

This study proposes and develops a consultive sales system with a communication robot. The verbal communication ability is implemented in the robot to enhance familiarity between the customer and the robot. The vocabulary is restricted to small number of items related to coffee sales, though. Three management functions are installed into the developed system, which are sales management function, sales strategy management function, inventory management function, respectively. The sales management function creates an Excel spreadsheet that records sales contents. The sales strategy management function determines the discount sales with an electronic lottery. And, the inventory management function sends e-mails to administrator before stocks of goods run out. The experiments were conducted and confirmed that the operation of each function was properly implemented.