Supporting Information Task Accomplishment: Helpful Systems and Their Features

Abstract

We investigated systems and their features that help people use retrieved information to accomplish their information tasks. Participants were 32 college students who first recalled a recently accomplished task, and then worked on a task that they would need to finish. They answered questionnaire questions about what systems and features are helpful for task accomplishment. Our results discovered multiple helpful systems and features, which have implications on designing search systems for better helping accomplish tasks.