Information and Knowledge in Telecommunications: A Service-Dominant View

Abstract

In this article, we explore the role of information and knowledge in telecommunications from the viewpoint of Service-Dominant Logic (SDL). We build on previous work on telecommunications service system analysis by emphasizing value propositions related to information and knowledge provided by vendors, system integrators, and providers of professional services. We argue that the importance of information and knowledge in telecommunications is increasing, facilitated by technologies such as Service-oriented Architectures (SOA) and cognitive networks as well as methodologies such as model-driven service engineering. This development is reflected in the value offerings of the industry. We present a service dominant and information/knowledge centric concept analysis of value from the viewpoint of Communications Service Provider (CSP) and illustrate it by means of examples.