L. Baresi, N. Georgantas, Kristof Hamann, V. Issarny, W. Lamersdorf, Andreas Metzger, B. Pernici
Service-oriented Architecture (SOA) is one of the most recent trends in IT solutions. From a technical perspective SOA, can be considered a method for designing and developing IT systems where applications are constructed from loosely coupled and au-tonomous building blocks. For a thorough analysis and discussion of SOA at large, and of the applications it enables, IFIP (International Federation of Information Processing) has recently established a new working group on Services-oriented Systems (WG 2.14/6.12/8.10). The paper presents some first results of the analysis aimed to identify the relevant trends and shape emerging research themes. The goal is to highlight the peculiarities of each area, the main opportunities, and also some possible synergies with the others.
{"title":"Emerging Research Themes in Services-Oriented Systems","authors":"L. Baresi, N. Georgantas, Kristof Hamann, V. Issarny, W. Lamersdorf, Andreas Metzger, B. Pernici","doi":"10.1109/SRII.2012.44","DOIUrl":"https://doi.org/10.1109/SRII.2012.44","url":null,"abstract":"Service-oriented Architecture (SOA) is one of the most recent trends in IT solutions. From a technical perspective SOA, can be considered a method for designing and developing IT systems where applications are constructed from loosely coupled and au-tonomous building blocks. For a thorough analysis and discussion of SOA at large, and of the applications it enables, IFIP (International Federation of Information Processing) has recently established a new working group on Services-oriented Systems (WG 2.14/6.12/8.10). The paper presents some first results of the analysis aimed to identify the relevant trends and shape emerging research themes. The goal is to highlight the peculiarities of each area, the main opportunities, and also some possible synergies with the others.","PeriodicalId":110778,"journal":{"name":"2012 Annual SRII Global Conference","volume":"77 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114980975","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Lior Limonad, L. Varshney, D. Oppenheim, Elad Fein, P. Soffer, Y. Wand, M. Gavish, Ateret Anaby-Tavor
With a growing services-based focus in enterprises, functionally-tiered organizational structures have emerged. Synchronizing among the tiers is difficult due to differing concerns and vocabularies, especially when cross-enterprise collaboration is involved. Furthermore, deficiencies in work handoff among different roles and parties also occur within tiers. Building on the notions of work-as-a-service for work execution and business entities in operations, this paper proposes the WaaSaBE model as a boundary object for integrated management across and within tiers and across enterprises. We describe the framework, a formal model arising from the framework, and its basic instantiation for a given problem domain.
{"title":"The WaaSaBE Model: Marrying WaaS and Business-Entities to Support Cross-Organization Collaboration","authors":"Lior Limonad, L. Varshney, D. Oppenheim, Elad Fein, P. Soffer, Y. Wand, M. Gavish, Ateret Anaby-Tavor","doi":"10.1109/SRII.2012.41","DOIUrl":"https://doi.org/10.1109/SRII.2012.41","url":null,"abstract":"With a growing services-based focus in enterprises, functionally-tiered organizational structures have emerged. Synchronizing among the tiers is difficult due to differing concerns and vocabularies, especially when cross-enterprise collaboration is involved. Furthermore, deficiencies in work handoff among different roles and parties also occur within tiers. Building on the notions of work-as-a-service for work execution and business entities in operations, this paper proposes the WaaSaBE model as a boundary object for integrated management across and within tiers and across enterprises. We describe the framework, a formal model arising from the framework, and its basic instantiation for a given problem domain.","PeriodicalId":110778,"journal":{"name":"2012 Annual SRII Global Conference","volume":"195 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115653844","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The Cloud Services Measurement Initiative Consortium (CSMIC) was formed to address the need for industry-wide, globally accepted measures for calculating the benefits and risks of cloud-computing services. A global team is developing a standard measurement framework, called the Service Measurement Index (SMI). SMI involves the application of consistent, meaningful measures that are designed to enable comparison of current cloud-based services with non-cloud services or cloud services available from multiple providers. Cloud Services characteristics where measures are being documented and tested include: Accountability, Agility, Assurance, Financials, Performance, Security and Privacy, and Usability. The SMI will address a total of 51 attributes. Given concerns in the literature and popular press about provider capabilities, cost, security and data privacy and data loss, as well as the flexibility that moving to cloud services promises, this paper provides examples of measures for these attributes.
{"title":"Cloud Services Measures for Global Use: The Service Measurement Index (SMI)","authors":"J. Siegel, J. Perdue","doi":"10.1109/SRII.2012.51","DOIUrl":"https://doi.org/10.1109/SRII.2012.51","url":null,"abstract":"The Cloud Services Measurement Initiative Consortium (CSMIC) was formed to address the need for industry-wide, globally accepted measures for calculating the benefits and risks of cloud-computing services. A global team is developing a standard measurement framework, called the Service Measurement Index (SMI). SMI involves the application of consistent, meaningful measures that are designed to enable comparison of current cloud-based services with non-cloud services or cloud services available from multiple providers. Cloud Services characteristics where measures are being documented and tested include: Accountability, Agility, Assurance, Financials, Performance, Security and Privacy, and Usability. The SMI will address a total of 51 attributes. Given concerns in the literature and popular press about provider capabilities, cost, security and data privacy and data loss, as well as the flexibility that moving to cloud services promises, this paper provides examples of measures for these attributes.","PeriodicalId":110778,"journal":{"name":"2012 Annual SRII Global Conference","volume":"73 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127252746","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This paper describes a service architecture for a financial market monitoring and surveillance system in which different components interact in coordination with internal and external service providers to produce proactive alarms for potential fraud cases. The proposed service system is demonstrated through an exemplar case study of text mining and data mining to analyze the impact of 'stock-touting' spam e-mails and misleading press releases on trading data. It also shows how an independent service provider could have helped by raising the alarm about a potential on-going 'pump and dump' scheme. The proposed service architecture extends the Market Monitoring Framework (MMF) [6], by incorporating automated linguistics-based text mining techniques to extract the key concepts of spam e-mails and press releases, relate them with other available information and highlight any signs that they might be part of 'stock touting campaigns'. The analysis of emails and press releases through text mining components could help to raise proactive alarms that would not have been possible otherwise. Evaluation of the proposed service system is carried out through a case study that relates to a real case from the over-the-counter (OTC) market, and which was prosecuted by the SEC. Through this case, the paper goes on to explain how the proposed approach could be used within the existing fraud analysis process, the extent to which the process could be automated, the relationships with other types of analysis and the role that fraud analysts play.
{"title":"Financial Market Service Architectures: A \"Pump and Dump\" Case Study","authors":"Mona Mohamed Zaki Ali, D. Diaz, B. Theodoulidis","doi":"10.1109/SRII.2012.68","DOIUrl":"https://doi.org/10.1109/SRII.2012.68","url":null,"abstract":"This paper describes a service architecture for a financial market monitoring and surveillance system in which different components interact in coordination with internal and external service providers to produce proactive alarms for potential fraud cases. The proposed service system is demonstrated through an exemplar case study of text mining and data mining to analyze the impact of 'stock-touting' spam e-mails and misleading press releases on trading data. It also shows how an independent service provider could have helped by raising the alarm about a potential on-going 'pump and dump' scheme. The proposed service architecture extends the Market Monitoring Framework (MMF) [6], by incorporating automated linguistics-based text mining techniques to extract the key concepts of spam e-mails and press releases, relate them with other available information and highlight any signs that they might be part of 'stock touting campaigns'. The analysis of emails and press releases through text mining components could help to raise proactive alarms that would not have been possible otherwise. Evaluation of the proposed service system is carried out through a case study that relates to a real case from the over-the-counter (OTC) market, and which was prosecuted by the SEC. Through this case, the paper goes on to explain how the proposed approach could be used within the existing fraud analysis process, the extent to which the process could be automated, the relationships with other types of analysis and the role that fraud analysts play.","PeriodicalId":110778,"journal":{"name":"2012 Annual SRII Global Conference","volume":"54 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127510441","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
We investigate e-commerce success factors concerning their impact on the success of commerce transactions between businesses companies. In scientific literature, many e-commerce success factors are introduced. Most of them are focused on companies' website quality. They are evaluated concerning companies' success in the business-to- consumer (B2C) environment where consumers choose their preferred e-commerce websites based on these success factors e.g. website content quality, website interaction, and website customization. In contrast to previous work, this research focuses on the usage of existing e-commerce success factors for predicting successfulness of business-to-business (B2B) ecommerce. The introduced methodology is based on the identification of semantic textual patterns representing success factors from the websites of B2B companies. The successfulness of the identified success factors in B2B ecommerce is evaluated by regression modeling. As a result, it is shown that some B2C e-commerce success factors also enable the predicting of B2B e-commerce success while others do not. This contributes to the existing literature concerning ecommerce success factors. Further, these findings are valuable for B2B e-commerce websites creation.
{"title":"Using Webcrawling of Publicly Available Websites to Assess E-commerce Relationships","authors":"D. Thorleuchter, D. V. Poel","doi":"10.1109/SRII.2012.106","DOIUrl":"https://doi.org/10.1109/SRII.2012.106","url":null,"abstract":"We investigate e-commerce success factors concerning their impact on the success of commerce transactions between businesses companies. In scientific literature, many e-commerce success factors are introduced. Most of them are focused on companies' website quality. They are evaluated concerning companies' success in the business-to- consumer (B2C) environment where consumers choose their preferred e-commerce websites based on these success factors e.g. website content quality, website interaction, and website customization. In contrast to previous work, this research focuses on the usage of existing e-commerce success factors for predicting successfulness of business-to-business (B2B) ecommerce. The introduced methodology is based on the identification of semantic textual patterns representing success factors from the websites of B2B companies. The successfulness of the identified success factors in B2B ecommerce is evaluated by regression modeling. As a result, it is shown that some B2C e-commerce success factors also enable the predicting of B2B e-commerce success while others do not. This contributes to the existing literature concerning ecommerce success factors. Further, these findings are valuable for B2B e-commerce websites creation.","PeriodicalId":110778,"journal":{"name":"2012 Annual SRII Global Conference","volume":"39 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126655918","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Service assurance remains important for applications with cloud-based implementations, but now must be met via standardized cloud services. To meet custom assurance requirements, consumer controlled operations (e.g., around when to provision and what to provision) factor as integral design components to augment basic assurance of standard cloud services which may be individually less reliable. These operations determine how cloud-based implementations function through periods of increased demand or degradation in the underlying cloud services; they augment cloud's reliability with its agility. However, it is not enough to fix these operations at design time. Unpredictability in today's cloud services occurs not only across providers but over time within a provider. As such, our approach dynamically updates operations in response to monitored cloud conditions. The result enables a characterization of the assurance for the composite service delivered by the cloud-based implementation that factors in and adjusts for operations around procuring underlying cloud services.
{"title":"Characterizing Service Assurance for Cloud-Based Implementations: Augmenting Assurance via Operations","authors":"Teresa Tung, Jaeyoung Kang","doi":"10.1109/SRII.2012.13","DOIUrl":"https://doi.org/10.1109/SRII.2012.13","url":null,"abstract":"Service assurance remains important for applications with cloud-based implementations, but now must be met via standardized cloud services. To meet custom assurance requirements, consumer controlled operations (e.g., around when to provision and what to provision) factor as integral design components to augment basic assurance of standard cloud services which may be individually less reliable. These operations determine how cloud-based implementations function through periods of increased demand or degradation in the underlying cloud services; they augment cloud's reliability with its agility. However, it is not enough to fix these operations at design time. Unpredictability in today's cloud services occurs not only across providers but over time within a provider. As such, our approach dynamically updates operations in response to monitored cloud conditions. The result enables a characterization of the assurance for the composite service delivered by the cloud-based implementation that factors in and adjusts for operations around procuring underlying cloud services.","PeriodicalId":110778,"journal":{"name":"2012 Annual SRII Global Conference","volume":"58 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114942039","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The ever growing importance of information technology (IT) in business necessitates the development of methods and concepts that enable effective, efficient, and value oriented usage of the resource IT. For a number of years, the scientific literature has been discussing the trend towards the industrialization of IT. This means to transfer industrial methods to the IT domain. In this context, the term IT service is gaining in importance. Treating the IT activities as IT services means more transparency, efficiency, and effectiveness both for the customer and the enterprise. Besides the widespread application of industrial practices, the so-called best practices are increasingly used in the IT domain. Could other service areas benefit from these IT best practices, just as IT is profiting from industrial methods and concepts? This question is addressed in this paper, using the example of the ITIL framework.
{"title":"Use of IT Best Practices for Non-IT Services","authors":"E. Kozlova, Ulrich Hasenkamp, Evangelos Kopanakis","doi":"10.1109/SRII.2012.85","DOIUrl":"https://doi.org/10.1109/SRII.2012.85","url":null,"abstract":"The ever growing importance of information technology (IT) in business necessitates the development of methods and concepts that enable effective, efficient, and value oriented usage of the resource IT. For a number of years, the scientific literature has been discussing the trend towards the industrialization of IT. This means to transfer industrial methods to the IT domain. In this context, the term IT service is gaining in importance. Treating the IT activities as IT services means more transparency, efficiency, and effectiveness both for the customer and the enterprise. Besides the widespread application of industrial practices, the so-called best practices are increasingly used in the IT domain. Could other service areas benefit from these IT best practices, just as IT is profiting from industrial methods and concepts? This question is addressed in this paper, using the example of the ITIL framework.","PeriodicalId":110778,"journal":{"name":"2012 Annual SRII Global Conference","volume":"70 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116238086","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
R. Akkiraju, Toby Lehman, Neil Boyette, H. Fang, Mario Lichtsinn, Ben Shaw
In this paper, we describe the challenges in accurately estimating the cost of delivering complex IT outsourcing services deals from an IT services provider's point of view, and we discuss how and which analytics can be employed to improve the accuracy of cost estimations. The accuracy of cost estimation is measured by the gap between the costs predicted at the time of contract signing and the actual costs incurred in delivering those solutions. Our proposed analytics are grounded in a set of observed influencing factors that are derived from our experience in developing costing tools for a large IT services provider, Also, we present a vision for building an ideal operational environment for IT service providers to achieve increased levels of visibility into their operations to improve the accuracy of their project cost estimates. To the best of our knowledge, this is the first work of its kind that articulates the issues, challenges and the role of analytics for improving the accuracy of estimating the costs of delivering complex IT outsourcing projects from IT Service Provider point of view. We hope that our work serves as a call for future research in this area. We are currently actively developing some of the analytics proposed in this paper at a large IT services provider.
{"title":"On the Role of Analytics in Estimating the Cost of Delivering Complex Information Technology (IT) Outsourcing Services Projects","authors":"R. Akkiraju, Toby Lehman, Neil Boyette, H. Fang, Mario Lichtsinn, Ben Shaw","doi":"10.1109/SRII.2012.83","DOIUrl":"https://doi.org/10.1109/SRII.2012.83","url":null,"abstract":"In this paper, we describe the challenges in accurately estimating the cost of delivering complex IT outsourcing services deals from an IT services provider's point of view, and we discuss how and which analytics can be employed to improve the accuracy of cost estimations. The accuracy of cost estimation is measured by the gap between the costs predicted at the time of contract signing and the actual costs incurred in delivering those solutions. Our proposed analytics are grounded in a set of observed influencing factors that are derived from our experience in developing costing tools for a large IT services provider, Also, we present a vision for building an ideal operational environment for IT service providers to achieve increased levels of visibility into their operations to improve the accuracy of their project cost estimates. To the best of our knowledge, this is the first work of its kind that articulates the issues, challenges and the role of analytics for improving the accuracy of estimating the costs of delivering complex IT outsourcing projects from IT Service Provider point of view. We hope that our work serves as a call for future research in this area. We are currently actively developing some of the analytics proposed in this paper at a large IT services provider.","PeriodicalId":110778,"journal":{"name":"2012 Annual SRII Global Conference","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122227516","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
H. Takagi, H. Kurata, Yukihiko Okada, Maiko Shigeno, Akiko Yoshise, Yongbing Zhang, Keizo Yamashita
A joint team of hospital staff and OR/MS researchers launched a healthcare service innovation project at the University of Tsukuba, Japan, in April 2011. We plan to develop a web-based software system for bed allocation to patients by mathematical optimization in the Tsukuba University Hospital. For attaining this goal successfully, we analyze the unique medical network system of Japan and study the expectation of potential patients as well as hospital staff. This is done in parallel with the operational analysis and simulation of patient flows inside the university hospital. In this paper, we describe the scope of our project and share the first-year progress with expert participants in the conference.
{"title":"Progress in the Healthcare Service Innovation Project at the Tsukuba University Hospital","authors":"H. Takagi, H. Kurata, Yukihiko Okada, Maiko Shigeno, Akiko Yoshise, Yongbing Zhang, Keizo Yamashita","doi":"10.1109/SRII.2012.80","DOIUrl":"https://doi.org/10.1109/SRII.2012.80","url":null,"abstract":"A joint team of hospital staff and OR/MS researchers launched a healthcare service innovation project at the University of Tsukuba, Japan, in April 2011. We plan to develop a web-based software system for bed allocation to patients by mathematical optimization in the Tsukuba University Hospital. For attaining this goal successfully, we analyze the unique medical network system of Japan and study the expectation of potential patients as well as hospital staff. This is done in parallel with the operational analysis and simulation of patient flows inside the university hospital. In this paper, we describe the scope of our project and share the first-year progress with expert participants in the conference.","PeriodicalId":110778,"journal":{"name":"2012 Annual SRII Global Conference","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128747763","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Most government entities (cities, schools, etc) use traditional accounting systems and related financial tools to plan budgets. Some introduce more advanced technologies, such as ERP systems to perform this task. However both tend to focus on budgeting from a purely financial perspective and are incapable of linking the impact of budgeting decisions with the strategic objectives trying to be achieved. Even ERP systems typically focus on gathering the data and comparing it with the budget, not on the models underlying the budget itself. To address this gap, we introduce outcome based budgeting for cities and local governments, which takes a radically different approach to the budgeting process. Instead of departments, it looks at the government entities as the service systems they are. Every service a government entity provides has both a financial model, as well as a performance model. These models are linked so that the performance impacts of financial decisions can be investigated and studied. Individual service systems are also linked together into a larger service system, allowing the big picture for each financial decision to be seen. This approach offers better insight to decision makers and could help them prioritize projects for budgeting. It might even make the process politically less contentious by offering transparency and rationale to staff and citizens alike. Impacts that were once invisible are brought to light, allowing for smarter, fact-based decision making by the government leaders. Once adopted, outcome based budgeting opens up opportunities for various analytics, as services are well defined and have concrete models. These analytics allow for better decision-support via what-if scenario planning, and can over time help in project prioritization.
{"title":"Smarter Financial Management -- An Answer to the Missing Link between Key Performance Indicators and Budgeting Decisions for Smarter Cities","authors":"Neil Boyette, H. Fang","doi":"10.1109/SRII.2012.119","DOIUrl":"https://doi.org/10.1109/SRII.2012.119","url":null,"abstract":"Most government entities (cities, schools, etc) use traditional accounting systems and related financial tools to plan budgets. Some introduce more advanced technologies, such as ERP systems to perform this task. However both tend to focus on budgeting from a purely financial perspective and are incapable of linking the impact of budgeting decisions with the strategic objectives trying to be achieved. Even ERP systems typically focus on gathering the data and comparing it with the budget, not on the models underlying the budget itself. To address this gap, we introduce outcome based budgeting for cities and local governments, which takes a radically different approach to the budgeting process. Instead of departments, it looks at the government entities as the service systems they are. Every service a government entity provides has both a financial model, as well as a performance model. These models are linked so that the performance impacts of financial decisions can be investigated and studied. Individual service systems are also linked together into a larger service system, allowing the big picture for each financial decision to be seen. This approach offers better insight to decision makers and could help them prioritize projects for budgeting. It might even make the process politically less contentious by offering transparency and rationale to staff and citizens alike. Impacts that were once invisible are brought to light, allowing for smarter, fact-based decision making by the government leaders. Once adopted, outcome based budgeting opens up opportunities for various analytics, as services are well defined and have concrete models. These analytics allow for better decision-support via what-if scenario planning, and can over time help in project prioritization.","PeriodicalId":110778,"journal":{"name":"2012 Annual SRII Global Conference","volume":"331 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124671247","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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