It's in the Vault

Abstract

This chapter is a case study of the rebuild of Shopify's internal wiki (intranet) and describes the approach of updating the wiki and explores the elements that made the project a success. The problems with the existing tool are presented along with the strategies used to remedy these issues and rebuild the wiki. The project harnessed Shopify's culture of trust, accountability, and transparency to create a tool authentic to the needs of the company. At the heart of the project's approach is the people, process, and technology trifecta that the project team was built upon. This cross-functional team intersected change management, communications, knowledge management, and developers. Readers of this chapter will learn the approach and methodology of composing a project team based on this trifecta and how it led to the successful rebuild of Shopify's wiki. Although Shopify had the opportunity to build its tool internally, this chapter is not a showcase of the tool; the focus is on the approach and strategies of the project team, which can be applied to any intranet-like project.