{"title":"Personality trait attributions to voice mail user interfaces","authors":"John P. Chin","doi":"10.1145/257089.257305","DOIUrl":null,"url":null,"abstract":"The present study assesses user perceptions of current voice mail systems and identifies desirable traits that should be incorporated in future agent-based products. Both novices and experts ascribed similar personality traits to voice mail user interfaces: practical, intelligent, courteous, efficient, straight-forward, sophisticated, methodical, progressive and alert. Surprisingly, significant y more experts desired a more imaginative personality than novices. Moreover, 20% of the expxts did not associate imaginative with voice mail systems tested. The results suggest that future voice mail user interface for experts should project an imaginative quality.","PeriodicalId":281135,"journal":{"name":"Conference Companion on Human Factors in Computing Systems","volume":"48 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"1996-04-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"9","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Conference Companion on Human Factors in Computing Systems","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1145/257089.257305","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 9
Abstract
The present study assesses user perceptions of current voice mail systems and identifies desirable traits that should be incorporated in future agent-based products. Both novices and experts ascribed similar personality traits to voice mail user interfaces: practical, intelligent, courteous, efficient, straight-forward, sophisticated, methodical, progressive and alert. Surprisingly, significant y more experts desired a more imaginative personality than novices. Moreover, 20% of the expxts did not associate imaginative with voice mail systems tested. The results suggest that future voice mail user interface for experts should project an imaginative quality.
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