Presenting a Reference Architecture for Developing Single Window System of Executive Departments (Case Study: Ministry of Culture and Islamic Guidance)

Abstract

The main priority of the e-government is to enhance service provision to citizens. Thus, the governments first focus on providing online and smart services and sorting them such that all user requirements are covered with a user-oriented approach that changes the paradigm from administrative to service-oriented government. Thus, governments can achieve faster, cheaper, and more accessible services by making their internal services electronic and providing services via a single window system. In such a platform, the citizens can achieve their services of interest electronically without being present in the Executive Departments. In this study, a reference architecture is presented to develop the single window system of the Executive Department. The purpose of the reference architecture is to present an instructive framework for developing the single window system by specifying the operations and interfaces that these systems should provide.